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Broadband email keeps placing messages from my address book contacts in the trash folder. Why is this and what's the fix?
Hi. Welcome to the forums.
Are you using a mail client program such as Outlook, Thunderbird or Windows Mail ?, smartphone etc ? Is it every email from only your contacts, or are other general emails ending up there ?
so, and have not set "leave messages on server", then any received emails in the mail client will always move the online Inbox emails into the Trash folder. That is a recently added feature.
If however you are only looking at webmail (i.e. via a browser) and all the emails are ending up in the Trash folder - then a few others have reported this similar problem. I'd initially suggest altering the email password, just in case it's been compromised and being accessed by "someone else" using a mail client. Then see what happens.