Broadband extenders for tv box

[aclapham]

One of my broadband extenders has a flashing power light and will not reset - is there any way of forcing it? I've tried switching off and on and pressing the 'link' button as per the instructions.

[Anonymous]

Try a factory reset on both units. Post back with the make and model if you don't know how

[aclapham]

Thanks for your reply.

I only know what BT instructions say - press the 'Link' button for 15 seconds.  The units are 'Broadband extender Flex 500'.

I'd be delighted to try anything you can suggest.

Regards

Andy

[Anonymous · Accepted solution]

That's all there is to do if it's the extender that you have, the WiFi hotspot has a pinhole in the side that you press for one second.

If you've done a reset on both units and it's still failing then it sounds like you have a faulty one.

Just make sure that neither is plugged into an extension socket, particularly one with a surge suppressor

[aclapham]

Thanks.  They are definitely broadband extenders , have concluded that one is faulty, replacement on the way.