We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I moved your post to start your own subject so any replies are in conenction with your post
Openreach are under no obligation to provide a broadband service just a phone service. Your street cab appears uneconomic to upgrade unless BDUK are prepared to meet the cost
If you want assistance from the forum with your current connection please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Is this the same problem as you posted here: https://community.bt.com/t5/ADSL-Copper-Broadband-Speed/Re-Broadband-Very-Slow-Superfast-Cornwall-di...
If you can post the information posted by imjolly then it will help the community help you.
Please see Keith's help guide here: Helping forum members to help you
A summary of the checks are:
1a) Is your router/Homehub connected by a BT NTE5 master socket, Adsl Filtered Master Socket or Extension Socket? Please bear in mind that extension cables and extension sockets can reduce the broadband's performance. If you have an Old LJU master socket then please say.
1b) Have you tried the Test Socket? - if you have one.
2) Can you please run a BT speed test (including IP Profile) http://speedtest.btwholesale.com (not beta version)[Best done with a wired, Ethernet, connection] After Quick Test is done you need to click "Further Diagnostics" to get IP Profile.
3) is there any noise on your line. dial 17070 option2 ,called quite line test, from landline phone. should be silent but slight hum normal on cordless phone.
4) please post adsl line statistics
5) Please can you copy and paste the information for you line from http://dslchecker.bt.com/adsl (make sure you edit out your landline number before posting though)
ADSL Line Statistic Help:
If you have a BT Home Hub like the one below...
1) Go to http://192.168.1.254 or http://bthomehub.home
2) click Settings
3) Click Advanced Settings
4) Click Broadband
5) Click Connection or sometimes called ADSL (see picture Below)
The direct Address is http://bthomehub.home/index.cgi?active_page=9116 (for bthomehub3.A firmware ending in 1.3)
or http://bthomehub.home/index.cgi?active_page=9118 (for bthomehub3.A firmware ending in 94.1.11)
You will need to copy and past all the adsl line statistics ( Including HEC, CRC and FEC errors). You may need to click " More Details"
If you have a HomeHub 4 then the majority of the ADSL Stats shown in the previous Hubs will not be there.
for HH4 users you can go to hub manager then select troubleshooting then logs and are look for 2 entries together which will show theconnection speed and noise margin for when your HH4 last sycned with the exchange.
There are more useful links on Keith's website here: If you have an ADSL connection, please select this link
Don't have a BT Homehub/Voyager?
• http://192.168.0.1 for a netgear router and look for ADSL adsl statistics with information like noise margin and line attenuation, connection speed
• http://192.168.2.1 for a belkin router and look for ADSL adsl statistics with information like noise margin and line attenuation, Data Rate
Thanks for your post and welcome to the community forum!
Sorry for the problems you're having with your broadband. I've checked for service outages from here and I'm not seeing anything outstanding in the Cornwall area.
You can send over your details and we'll help you from here. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
Please note that most users here are just other customers trying to help: the only BT presence here is from the forum moderators.
Based on what you've said in your opening post, I think it would be better for you to get mod assistance rather than attempting to get support from other forum members, especially as internet access is literally necessary for your partner's health. However, it's up to the CL's if they want to highlight this issue to them.
At most, can you go to the following link and post the results (please delete your phone number when you post the results): http://dslchecker.bt.com
obviously you did not read about the forum before you posted as already said twice this is a customer help customer forum and you don't have to be a techie to follow direction and post some information
however with the attitude I doubt may forum customers want to help. As you have posted the same problem on a different board and have already been offered Mod help I suggest you take up the offer and provide the mods with the information needed when you complete the email
after completing the email you join a queue of other customers waiting for mod help all of whom consider their problem priority hence replies are in order the email is received and at present that is taking about 6 working days (excludes weekends)