I have had BT Total broadband option 3 for only 3 months, and it has only worked correctly for around half this time.
I raised a fault on my line on 25th Feb which was closed the next week as the line speed did increase, but for only a couple of days.
The person on the phone said there was a fault in their equipment. I knew it wasn't the phone line itself and have checked it and the speed is the same even about 6 metres away from the main frame in the exchange!
I just want to make sure this hadn't happened before with an easier fix than getting in contact with BT...
Here is a copy/paste of my homehub screen, showing that it is synchronising at nearly 3mb!
Any help will be appreciated
Paul Le May
Your noise margin is pretty high at 14.3 db and has probably increased following the line fault. You'll need to let the connection stablise again and not carry out any further resets on your hub.
Once the exchange can see the hub is holding the connection without problems then the SNR will eventually drop, pushing up your speed.
P.s another note as well as not resetting the homehub dont turn it off from the mains-power, It needs a further 3-5 Days of constantly on 24/7 to stabilise your line.
BT Community helper