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Brown123
Beginner

on ‎17-12-2020 12h23

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Message 1 of 3

Broadband fibre

We got broadband connected yesterday and the engineer who was a trainee left us with no instructions went awsy to find a senior and never came back. At the moment we have no connection. The website YVM 102 tells us to connect yellow conection which we don't have its a red connection we have. We feel the service from BT has been horrendous. Felt they were rushing away to get another job. Really disappointed 

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎17-12-2020 12h26 - edited ‎17-12-2020 12h28

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Message 2 of 3

Re: Broadband fibre

@Brown123 

Welcome to this user forum.

What broadband package do you have, is it a direct fibre into the home (Full Fibre), with a separate Openreach modem, or is it just fibre 1, where your home hub is connected directly to your phone line? If it comes down your phone line, do you have dial tone on your phone?

The code you are quoting is a BT TV code, so what lights are showing on the BT Home hub?

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎17-12-2020 12h29

978 Views
Message 3 of 3

Re: Broadband fibre

Do you have something like this

ONT fttp_small_ont_2019.jpg

Are the lights on front lit?

 



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