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tey
Aspiring Contributor
630 Views
Message 1 of 3

Broadband frequently dropping for a few seconds

been a customer since bb was brought into the area, had a few past local problems like a week or 2 back nobody in my area could connect, now the last few days i have frequently had my game sessions interupted by complete connection drops for seconds, bt home hubs api.home resets recieved and transmitted counters everytime this happens i have come here looking for a suggestion on how to go about resolving this problem and i thank any help in advance and will check here frequently
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2 REPLIES 2
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Community Manager
Community Manager
579 Views
Message 2 of 3

Re: Broadband frequently dropping for a few seconds

Hi Tey,

 

Welcome to the BT forum.

 

How are you connected to the internet?  Have you noticed a drop in speed at all? Usually if your connection keeps dropping the first thing to suffer is your broadband speed.

 

Please drop me an email to forum.moderation.team@bt.com, include your BT account details and the link to this thread and I will run a few checks from my end.

 

Cheers

Sean

tey
Aspiring Contributor
561 Views
Message 3 of 3

Re: Broadband frequently dropping for a few seconds

got it sorted now, somebody connected a caller id message thing without running it through a microfilter and ive only noticed one disconnection after i corrected it, no speed drop at all

thanks anyway
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