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Aspiring Expert
407 Views
Message 1 of 4

Broadband goes off when phone rings

Hi,

When my landline rings, the infinity 1 broadband goes off and takes a couple of minutes for the BT Hub to reset.

I've replaced the line filter, but this makes no difference.

I don't want to call out a BT engineer, unless I am forced to.

Has anyone any ideas about how to fix this?

Thanks

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3 REPLIES 3
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Sage
395 Views
Message 2 of 4

Re: Broadband goes off when phone rings

Call for an engineer.

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BT TV Expert
376 Views
Message 3 of 4

Re: Broadband goes off when phone rings

Are there any other devices around the home connected to the phone line?

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Aspiring Expert
351 Views
Message 4 of 4

Re: Broadband goes off when phone rings

Nothing else connected to the phone line. The BT Youview box is connected to the internet, but through the BT Hub.

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