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nath1993mito
Beginner
226 Views
Message 11 of 17

Re: Broadband is either rather slow or disconnects randomly

I had 2 filters delivered with the hub. As requested by bt customer support I have tested both whilst being connected to the test socket and whilst being connected as it normally should be,  there was no speed or connection improvements during both these stages.

 

As for my noise margin, what do I do ifI phone BT support and get advised to do a hub reset? Will that make the 3 days reset back to another 3 days? Will the connection dropping reset the duration as well? And what do I do about being unable to use my broadband?  I have paid for the service which I'm currently not receiving.

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john46
Distinguished Sage
218 Views
Message 12 of 17

Re: Broadband is either rather slow or disconnects randomly

please now stay away from telephone support if needed the forum mods will take up your problem just stay here on the forum you will get the best help here
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imjolly
Distinguished Sage
Distinguished Sage
218 Views
Message 13 of 17

Re: Broadband is either rather slow or disconnects randomly

You need to connect to test socket and leave it with no resets. If you do connect to test socket then repost your stats.  Any reset or connection drop will restart you timescale



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nath1993mito
Beginner
197 Views
Message 14 of 17

Re: Broadband is either rather slow or disconnects randomly

Screenshot_2015-07-17-17-23-40.pngScreenshot_2015-07-17-17-23-23.png

This is from when I got in, doing this on my mobile data yet again as the I ternet isn't working what so ever...

 

Will also post stats when I can fianally do it

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nath1993mito
Beginner
195 Views
Message 15 of 17

Re: Broadband is either rather slow or disconnects randomly

Screenshot_2015-07-17-17-30-59.png

This and the previous reply are whilst connected to the test socket 

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SuperSajuuk
Aspiring Expert
187 Views
Message 16 of 17

Re: Broadband is either rather slow or disconnects randomly

The helpdesk stats show you have no broadband service being detected by the router, not even a line attenuation figure is reported. EDIT: Just noticed you already posted the stats.

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imjolly
Distinguished Sage
Distinguished Sage
186 Views
Message 17 of 17

Re: Broadband is either rather slow or disconnects randomly

does your home phone work ok? 



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