Broadband is either rather slow or disconnects randomly

[nath1993mito]

I had 2 filters delivered with the hub. As requested by bt customer support I have tested both whilst being connected to the test socket and whilst being connected as it normally should be,  there was no speed or connection improvements during both these stages.

As for my noise margin, what do I do ifI phone BT support and get advised to do a hub reset? Will that make the 3 days reset back to another 3 days? Will the connection dropping reset the duration as well? And what do I do about being unable to use my broadband?  I have paid for the service which I'm currently not receiving.

[john46]

please now stay away from telephone support if needed the forum mods will take up your problem just stay here on the forum you will get the best help here

[imjolly]

You need to connect to test socket and leave it with no resets. If you do connect to test socket then repost your stats.  Any reset or connection drop will restart you timescale

[nath1993mito]

This is from when I got in, doing this on my mobile data yet again as the I ternet isn't working what so ever...

Will also post stats when I can fianally do it

[nath1993mito]

This and the previous reply are whilst connected to the test socket 

[SuperSajuuk]

The helpdesk stats show you have no broadband service being detected by the router, not even a line attenuation figure is reported. EDIT: Just noticed you already posted the stats.

[imjolly]

does your home phone work ok?