cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
MK9999
Beginner
529 Views
Message 31 of 38

Re: Broadband is essentially unusable

Go to solution

OK, found this in the hub manager>settings>ADSL page. Does this shed any light?

Capture.PNG

0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
511 Views
Message 32 of 38

Re: Broadband is essentially unusable

Go to solution

You are in the bottom banded profile due to all the disconnections and or resets. If you could maintain a stable connection then banding will release with noise margin reducing in stages down to 6db with speed increasing at each stage



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
MK9999
Beginner
510 Views
Message 33 of 38

Re: Broadband is essentially unusable

Go to solution

I've reset the hub to default tonight. No other resets (eg by the button) were done tonight, or last night. If it's getting reset multiple times, it's not by direct action.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
501 Views
Message 34 of 38

Re: Broadband is essentially unusable

Go to solution

Is your phone line noisy? Try a quiet line test on 17070

0 Ratings
MK9999
Beginner
499 Views
Message 35 of 38

Re: Broadband is essentially unusable

Go to solution

It doesn't seem noisy, not in a laymen's sense. I'll try a test.

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
488 Views
Message 36 of 38

Re: Broadband is essentially unusable

Go to solution

It should be completely silent in between the announcements.

0 Ratings
MK9999
Beginner
485 Views
Message 37 of 38

Re: Broadband is essentially unusable

Go to solution

OK, done the quiet line test, used the test socket and diconnected everything except the phone. Listened for a while (quiet line test message was repeated 4-5 times). There is a barely discernable backround hum, and an occasional very faint click. There doesn't seem to be a discernable pattern to the clicks (time between clicks seems random). 

0 Ratings
licquorice
Distinguished Sage
Distinguished Sage
456 Views
Message 38 of 38

Re: Broadband is essentially unusable

Go to solution

It sounds like you have a line fault which is causing your broadband to disconnect which is in turn causing DLM to take action and slow down your connection. Report the fault as a noisy line rather than a broadband fault. Once the fault is cleared your speed will improve.

0 Ratings