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Beginner
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Message 31 of 38

Re: Broadband is essentially unusable

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OK, found this in the hub manager>settings>ADSL page. Does this shed any light?

Capture.PNG

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Distinguished Sage
Distinguished Sage
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Message 32 of 38

Re: Broadband is essentially unusable

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You are in the bottom banded profile due to all the disconnections and or resets. If you could maintain a stable connection then banding will release with noise margin reducing in stages down to 6db with speed increasing at each stage



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Beginner
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Message 33 of 38

Re: Broadband is essentially unusable

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I've reset the hub to default tonight. No other resets (eg by the button) were done tonight, or last night. If it's getting reset multiple times, it's not by direct action.

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Distinguished Sage
Distinguished Sage
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Message 34 of 38

Re: Broadband is essentially unusable

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Is your phone line noisy? Try a quiet line test on 17070

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Beginner
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Message 35 of 38

Re: Broadband is essentially unusable

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It doesn't seem noisy, not in a laymen's sense. I'll try a test.

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Distinguished Sage
Distinguished Sage
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Message 36 of 38

Re: Broadband is essentially unusable

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It should be completely silent in between the announcements.

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Beginner
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Message 37 of 38

Re: Broadband is essentially unusable

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OK, done the quiet line test, used the test socket and diconnected everything except the phone. Listened for a while (quiet line test message was repeated 4-5 times). There is a barely discernable backround hum, and an occasional very faint click. There doesn't seem to be a discernable pattern to the clicks (time between clicks seems random). 

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Distinguished Sage
Distinguished Sage
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Message 38 of 38

Re: Broadband is essentially unusable

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It sounds like you have a line fault which is causing your broadband to disconnect which is in turn causing DLM to take action and slow down your connection. Report the fault as a noisy line rather than a broadband fault. Once the fault is cleared your speed will improve.

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