Broadband is working via Ethernet but WiFi isnt

[SharonDT]

I can access the internet on my PC which is connected by an Ethernet Cable but I cannot use WiFi,  I go onto any mobile device, phone, laptop, ipad and none of them are connected by wifi.  When i got into setting, My BT wifi isn't on display. Has anyone else experienced this?  Thank you

[Keith_Beddoe]

@SharonDT 

Welcome to this user forum.

If you cannot see the wireless signal from the home hub, then it may be faulty.

Try a factory reset of the home hub and see if the wireless signal returns, If not, then you will have to ask BT for a replacement home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-set...

[SharonDT]

Thank you Keith, I will try that now