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Beginner
591 Views
Message 1 of 6

Broadband issues for two years in the sticks

Hoping for a BT moderator to step in please. I don't wish to discuss this on the telephone, as even my limited technical understanding tells me that action not words are needed.

Second BT account now. First was routed incorrectly. Half a dozen engineer visits to date. Latest (KBT? K...? Test conducted by BT showed multiple faults on the line. Engineer failed to show up to appointment or contact me. Previous complaint to Ofcom was in BT's favour. Seriously considering small claims route now when I have time to process. 

Property was previously a water company building. It has been suggested that line was originally only set up for data (alarm) and not calls. An Openreach engineer said that this may be causing issues.

telephone is clear now that I have a decent quality BT approved phone. Broadband ranges from extremely poor to not working, except one time only when I could FaceTime from outside.

 

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5 REPLIES 5
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Distinguished Sage
Distinguished Sage
590 Views
Message 2 of 6

Re: Broadband issues for two years in the sticks

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Bear in mind that its Openreach that maintain the external network, for nearly all providers.

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Beginner
586 Views
Message 3 of 6

Re: Broadband issues for two years in the sticks

Thank you, Keith.
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Moderator
Moderator
552 Views
Message 4 of 6

Re: Broadband issues for two years in the sticks

Hi @Liam12340 Sorry that you are still having issues with your broadband connection. Please can you send us over your details by clicking on my profile and selecting the contact the mods option.

Cheers
John

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Beginner
525 Views
Message 5 of 6

Re: Broadband issues for two years in the sticks

I had a text message today suggesting that someone would call me, but no call.
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Distinguished Guru
512 Views
Message 6 of 6

Re: Broadband issues for two years in the sticks

Hi @Liam12340,

Thanks for taking the time to speak with Stu today. He will do everything he can to help you.

Have a good evening.

DanielS

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