Broadband issues

[imjolly]

Go to hub manager then troubleshooting then helpdesk and post the stats

[Jimrob84]

Just been through the hub logs and could find no lines that resmemble those posted above.

[imjolly]

Instead of logs try WAN

[Jimrob84]

I'm really sorry but I can't find those specific lines.

[imjolly]

There should be stats going to troubleshooting then heldesk stats 1-13

[Jimrob84]

You want me to post stats 1-13 from the help desk section? 

[imjolly]

Yes there should be connection information there if you cannot find the 2 lines in logs/wan

[Jimrob84]

[imjolly]

For your sky box have you tried turning off smart wireless then splitting the 2.4 & 5ghz networks by say adding a 5 to the 5ghz SSID. You can keep the same password. Many devices don't like the 2 networks syncing together

[Jimrob84]

No I haven't tried that and frankly I'm not entirely sure what any of that means. Sorry.

My sky box hadn't been a problem before last Monday, the same goes for my PS4 and all my other devices. I have at no point had a problem with these devices connecting to the Internet or loading pages. It seems that many, like myself, are suffering from the same problem with multiple devices suffering connection issues.