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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-12-2014 20h07

323 Views
Message 11 of 24

Re: Broadband issues

Go to hub manager then troubleshooting then helpdesk and post the stats



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Jimrob84
Aspiring Contributor

on ‎12-12-2014 20h25

314 Views
Message 12 of 24

Re: Broadband issues

Just been through the hub logs and could find no lines that resmemble those posted above.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-12-2014 20h26

312 Views
Message 13 of 24

Re: Broadband issues

Instead of logs try WAN



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Jimrob84
Aspiring Contributor

on ‎12-12-2014 20h38

308 Views
Message 14 of 24

Re: Broadband issues

I'm really sorry but I can't find those specific lines.

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-12-2014 20h39

306 Views
Message 15 of 24

Re: Broadband issues

There should be stats going to troubleshooting then heldesk stats 1-13



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Jimrob84
Aspiring Contributor

on ‎12-12-2014 20h44

304 Views
Message 16 of 24

Re: Broadband issues

You want me to post stats 1-13 from the help desk section? 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-12-2014 20h48

302 Views
Message 17 of 24

Re: Broadband issues

Yes there should be connection information there if you cannot find the 2 lines in logs/wan



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Jimrob84
Aspiring Contributor

on ‎12-12-2014 20h49

298 Views
Message 18 of 24

Re: Broadband issues

Hub 2.jpg

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imjolly
Distinguished Sage
Distinguished Sage

on ‎12-12-2014 21h31

285 Views
Message 19 of 24

Re: Broadband issues

For your sky box have you tried turning off smart wireless then splitting the 2.4 & 5ghz networks by say adding a 5 to the 5ghz SSID. You can keep the same password. Many devices don't like the 2 networks syncing together



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Jimrob84
Aspiring Contributor

on ‎12-12-2014 21h52

282 Views
Message 20 of 24

Re: Broadband issues

No I haven't tried that and frankly I'm not entirely sure what any of that means. Sorry.

 

My sky box hadn't been a problem before last Monday, the same goes for my PS4 and all my other devices. I have at no point had a problem with these devices connecting to the Internet or loading pages. It seems that many, like myself, are suffering from the same problem with multiple devices suffering connection issues.

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