Our home hub 3 in the past couple of months has started to drop the connection quite often, going through the flashing orange, then pink then back to blue. Both wireless AND wired connections stop working at this point. Our socket in the wall does not have a line across it with a removeable bottom plate. Following instructions I have seen elsewhere this is what information I can find so far. Most of it means nothing to me, anything showing from this?
welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Your connecion time is only 36min was that router dropping connecion or manual reset?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
The connection time was after a router connection drop.
Quiet line test had very low hum using a corded phone.
download 1.95 mb
upload 0.72 ping
diagnostic test gave
download - achieved 1.95 acceptable 0.8 - 2 mbp
upload - 0.72 max achieved 0.83
Is there anything here that could be a problem.
Will try various options with hub and wiring today and see what happens - certainly nothing had changed prior to this problem but will see if I can get anywhere.
Well it looks like it was the Hive control system for our central heating boiler that was the problem, now back up to 4.9mbps and we had maintained a connection for 3 1/2 days although current connection has been less than 2 hours for some reason. We don't switch it off but at least it's not dropping several times a day for now. Fingers crossed.
hopefully you have found the problem