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logan
Aspiring Contributor
349 Views
Message 1 of 21

Broadband keeps dropping and ip profile of 0.75Mbps.

Over the last few days our broadband has started to drop out and then come back. Occasionally the broadband light on the hub goes out completely. This has now given us an ip profile of 0.75Mbps, we normally get around 3-4Mbps.

 

I have done a noise test using the test socket on the master socket and it was quiet. Out of curiosity I also did it with everything plugged in and on and again no noise. I've also changed both the filters for the phone and the hub.

 

I have done a couple of manual restarted but have stopped doing that now. This is the connection info after the last drop out.

 

Anything else I can try?

 

 

ADSL Line Status

Connection information
Line state:Connected
Connection time:0 day, 00:00:43
Downstream:1,440 Kbps
Upstream:448 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.1 Annex A
Latency type:Fast
Noise margin (Down/Up):6.1 dB / 18.0 dB
Line attenuation (Down/Up):51.0 dB / 29.0 dB
Output power (Down/Up):17.3 dBm / 12.0 dBm
FEC Events (Down/Up):0 / 0
CRC Events (Down/Up):0 / 0
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):0 / 0
Error Seconds (Local/Remote):0 / 0
 

 

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20 REPLIES 20
ghostzz
Contributor
344 Views
Message 2 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

i would call customer care it sounds like a problem outisde of your home 

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Distinguished Sage
338 Views
Message 3 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

can you please post your hub stats again while it connected to test socket so to eliminate any internal wiring issues
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logan
Aspiring Contributor
323 Views
Message 4 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

I would rather not call customer care, last time I did that it took several calls and long waits to get anywhere other than them telling me to restart the router. Which eventually took an engineer to turn up and solve the problem within a few minutes at the exchange.

I shall connect the hh to the test socket and get back with the stats the first chance I get, might take a couple of days being the time of the year!
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Distinguished Sage
314 Views
Message 5 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

No problem post back when you can if the community members cannot resolve the issue or it needs an Openreach we can put you ion touch with the forum moderators who are UK based BT specialists and who will take. Ownership of the case


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logan
Aspiring Contributor
306 Views
Message 6 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

I have yet to put the hh on the test socket, but what I have noticed is that occasionally the broadband will drop and the light on the hub will go out completely and won't come back on. However if I then get a dial tone on the phone the broadband will come back on.

 

Could this point to anything?

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Highlighted
Distinguished Sage
Distinguished Sage
304 Views
Message 7 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

Which version of the home hub do you have?

 

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logan
Aspiring Contributor
299 Views
Message 8 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

I have the home hub 3 type B.

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Distinguished Sage
294 Views
Message 9 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.

Ok thanks post back the hub stats when you can
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Distinguished Sage
Distinguished Sage
293 Views
Message 10 of 21

Re: Broadband keeps dropping and ip profile of 0.75Mbps.


@logan wrote:

I have the home hub 3 type B.


Thanks, it was just that when you said that the light went out, I thought that it might be a home hub 2.

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