I hope somebody can help. In the last couple of weeks the broadband in my house has been dropping out. It has been doing this a number of times during the day. I have a BT HomeHub 1.0. My connection speed from the exchange to the house is 3.67Mb and 3.19MB from the hub to my computer. I am currently connected to the hub via ethernet.
I have pulled the folowing info off the hub hoping somebody can help.
are you connected to the master or preferably the test socket? do you have other sockets in other rooms?
try quiet line test dial 17070 option 2 should hear nothing and best with corded phone if cordless dull hum normal
I am connected to the master socket as there is no test socket.
There are other sockets around the house, probably about 10. It was like this when I moved in about 5 years ago, but the problem only started about a couple of weeks ago.
Tried the quiet line test and everytging is fine
have you had an email recently from BT advising that exchange was being upgraded? are all sockets in use and the ones that are in use got filters?
Thanks for replying so quickly.
I have not had any emails recently.
Only the socket that the hub is connected to is currently being used and a filter is fitted there.
no sky connection or phone?
There is no sky connection. The only phone connected is the one that is connected to master socket via the filter.
are you able to remove the bellwire from terminal 3
with your attenuation and a good line I would expect a connection speed of about 13mb
I am unable to open it as it is BT owned and I do not want mess about with it. I have pulled this info off the hub. I lost the connection again at 2036
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