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Beginner
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Message 1 of 11

Broadband keeps dropping out

Hi,

 

I hope somebody can help. In the last couple of weeks the broadband in my house has been dropping out. It has been doing this a number of times during the day. I have a BT HomeHub 1.0. My connection speed from the exchange to the house is 3.67Mb and 3.19MB from the hub to my computer. I am currently connected to the hub via ethernet.

 

I have pulled the folowing info off the hub hoping somebody can help.

 

DSL Connection 

Link Information
    
 
Uptime:0 days, 2:08:52
 
Modulation:G.992.3 annex A
 
Bandwidth (Up/Down) [kbps/kbps]:667 / 3,695
 
Data Transferred (Sent/Received) [MB/MB]:34.32 / 798.27
 
Output Power (Up/Down) [dBm]:12.5 / 0.0
 
Line Attenuation (Up/Down) [dB]:13.5 / 32.5
 
SN Margin (Up/Down) [dB]:5.5 / 3.0
 
Vendor ID (Local/Remote):TMMB / IFTN
 
Loss of Framing (Local/Remote):0 / 0
 
Loss of Signal (Local/Remote):1 / 0
 
Loss of Power (Local/Remote):0 / 0
 
Loss of Link (Remote):0
 
Error Seconds (Local/Remote):25 / 0
 
FEC Errors (Up/Down):0 / 0
 
CRC Errors (Up/Down):13 / 1,290
 
HEC Errors (Up/Down):3 / 297
 
Line Profile:

Fast

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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Broadband keeps dropping out

are you connected to the master or preferably the test socket?  do you have other sockets in other rooms?

 

try quiet line test  dial 17070 option 2  should hear nothing and best with corded phone  if cordless dull hum normal



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Beginner
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Message 3 of 11

Re: Broadband keeps dropping out

I am connected to the master socket as there is no test socket.

 

There are other sockets around the house, probably about 10. It was like this when I moved in about 5 years ago, but the problem only started about a couple of weeks ago.

 

Tried the quiet line test and everytging is fine

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Distinguished Sage
Distinguished Sage
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Message 4 of 11

Re: Broadband keeps dropping out

have you had an email recently from BT advising that exchange was being upgraded?  are all sockets in use and the ones that are in use got filters?



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Beginner
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Message 5 of 11

Re: Broadband keeps dropping out

Thanks for replying so quickly.

 

I have not had any emails recently.

 

Only the socket that the hub is connected to is currently being used and a filter is fitted there.

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Distinguished Sage
Distinguished Sage
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Message 6 of 11

Re: Broadband keeps dropping out

no sky connection or phone?



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Beginner
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Message 7 of 11

Re: Broadband keeps dropping out

There is no sky connection. The only phone connected is the one that is connected to master socket via the filter.

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Distinguished Sage
Distinguished Sage
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Message 8 of 11

Re: Broadband keeps dropping out

are you able to remove the bellwire from terminal 3

bellwire removal

 

with your attenuation and a good line I would expect a connection speed of about 13mb



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Beginner
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Message 9 of 11

Re: Broadband keeps dropping out

I am unable to open it as it is BT owned and I do not want mess about with it. I have pulled this info off the hub. I lost the connection again at 2036

 

Event Logging 

This page summarizes the last events that have been recorded on your BT Home Hub. Choose a display filter...

    
 
  

Recorded Events
  Time Message  
Error Mar 16 20:52:54FIREWALL icmp check (1 of 1): Protocol: ICMP Src ip: 76.73.45.213 Dst ip: 86.143.20.120 Type: Destination Unreachable Code: Port Unreacheable
Info Mar 16 20:51:56SNTP Synchronised to server: 213.123.20.170
Error Mar 16 20:51:56SNTP Systemtime update: time setting 00:03:49 > new time setting: 20:51:56
Info Jan 1 00:03:10LOGIN User admin logged in on [HTTP] (from 192.168.1.73)
Info Jan 1 00:02:24LOGIN User Basic logged in on [HTTP] (from 192.168.1.73)
Info Jan 1 00:02:02CONFIGURATION saved by TR69
Info Jan 1 00:01:32FIREWALL event (1 of 1): disabled rules
Warning Jan 1 00:01:31PPP link up (Internet) [86.143.20.120]
Info Jan 1 00:01:29PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:01:29PPP CHAP Receive challenge (rhost = bras-red4.l-nws)
Info Jan 1 00:01:27LOGIN User Basic logged in on [HTTP] (from 192.168.1.69)
Info Jan 1 00:01:21xDSL linestate up (downstream: 3447 kbit/s, upstream: 664 kbit/s; output Power Down: 18.5 dBm, Up: 12.5 dBm; line Attenuation Down: 32.5 dB, Up: 13.5 dB; snr Margin Down: 3.5 dB, Up: 6.5 dB)
Info Jan 1 00:01:09LOGIN User Basic logged in on [HTTP] (from 192.168.1.73)
Warning Jan 1 00:00:59DHCS server up
Info Jan 1 00:00:59FIREWALL level changed to Standard.
Info Jan 1 00:00:48FIREWALL event (1 of 1): enabled rules
Info Jan 1 00:00:39WIRELESS interface turned on.
Warning Jan 1 00:00:28KERNEL Warm restart
Info Jan 1 00:00:28FIREWALL event (1 of 1): modified rules
Info Jan 1 00:00:28FIREWALL event (1 of 1): created rules
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Distinguished Sage
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Message 10 of 11

Re: Broadband keeps dropping out

the internal wiring is your responsibility the front plate and any extensions can be removed by your self and the bell wire if fitted removed there is something seriously reducing your connection speed and most likely the cause of your problems if Openreach are called out to your home and the fault is found to be caused by your equipment or internal wiring you will be charged £99- £130 for the visit
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