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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-01-2021 15h56

1,006 Views
Message 11 of 15

Re: Broadband keeps dropping

@Jason-steptoe 

How are things progressing with the fault?

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Jason-steptoe
Aspiring Contributor

on ‎11-01-2021 18h40

994 Views
Message 12 of 15

Re: Broadband keeps dropping

Hi, sorry for not responding sooner, I changed the faceplate for an older style and reconnected phone line and vdsl line. Been checking it daily and so far it’s been stable for almost 6 days now. Speed dropped slightly to 48 to 52 from 55 to 60. Also noise margin has stayed stable at about 6.3. Was going to wait for the 14 day reboot of smart hub to see what happens.

jason

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎11-01-2021 19h17

985 Views
Message 13 of 15

Re: Broadband keeps dropping

@Jason-steptoe 

Thanks for the update, lets see how it goes. I will monitor this thread until  you are happy that the fault is fixed.

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Jason-steptoe
Aspiring Contributor

on ‎11-01-2021 19h23

979 Views
Message 14 of 15

Re: Broadband keeps dropping

Thank you, I will update you. Is it worth obtaining a new nte  5c mk4 faceplate and trying that?

jason

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Keith_Beddoe
Distinguished Sage
Distinguished Sage

‎11-01-2021 20h02 - edited ‎11-01-2021 20h08

969 Views
Message 15 of 15

Re: Broadband keeps dropping

@Jason-steptoe wrote:

Thank you, I will update you. Is it worth obtaining a new nte  5c mk4 faceplate and trying that?

jason

No, its likely to suffer from the same problem. Its cause by mis-alignment between the front and the back sections. The issue was explained  here. You may find the explanation helpful.

https://community.bt.com/t5/Landline/2019-Master-Socket-kit-loose/m-p/1985566/highlight/true#M67755

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