I am new to the forum but felt I had to try somewhere else as it seems the BT Helpdesk will never be able to resolve this issue...
Issue progress is explained below (apologies for my lack of technical knowledge):
Any advice would be greatly appreciated. I can see no end to this issue as the call centre is now just going in circles.
welcome to the forum
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com or http://bt.custhelp.com/app/answers/detail/a_id/9354/c/346,4740,5520 and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Hi - Thanks for the quick reply. In answer to your questions...
I have tried to access 192.168.1.254 but just get an error message saying can't load page.
Yes, its connected to the master. It is not the only phone socket however the engineer who came out tested unplugging all the others to no avail.
Just tried the quiet line test and it seemed fine (i.e. heard nothing)