Broadband never been above 2Mbps

[p_harris]

I moved house from Sussex to Wales in March. In Sussex I  had a really long local loop but when all the dodgy connections had been found, I usually got 3800-3900 downlink and 800 uplink.

So... I know what's possible on long lines with modern equipment.

I was sold bt+ when we moved and the promise of fibre and much faster speeds... Hah !

The smart hub has NEVER connected faster than 2Mbps/800k and its a good week if it doesnt drop out 3 or 4 times.

In summary, I have a very poor connection and I've been sold better than I had in Sussex, so I'm a very unhappy customer.

Can someone please expain why this is ?

Broadband Speed Test Results

Download Speed (Mbps): 1.84 
Upload Speed (Mbps) : 0.65 
Ping Latency (ms): 1064

1. Downstream Test:  -provides background information.

	Download Speed
	1.84 Mbps

0 Mbps

1.74 Mbps Max Achievable Speed

 Download speedachieved during the test was - 1.84 Mbps
 For your connection, the acceptable range of speedsis 1.22 Mbps-1.74 Mbps .
 Additional Information:
 IP Profile for your line is - 1.74 Mbps

2. Upstream Test:  -provides background information.

	Upload Speed
	0.65 Mbps

0 Mbps

20 Mbps Max Achievable Speed

Upload speed achieved during the test was - 0.65Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

[licquorice]

Its because you are trying to compare apples with oranges. ADSL fed from the exchange has a much longer reach than VDSL (FTTC) fed from the cabinet.

Can you enter your phone number in the checker https://www.dslchecker.bt.com/ and post results, delete phone number from screenshot before posting.

[imjolly]

this graph gives some idea of loss of speed over distance

[p_harris]

BT BROADBAND AVAILABILITY CHECKER

Telephone Number 01982xxxxxx on Exchange ERWOOD is served by Cabinet 4

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper

High Low High Low

VDSL Range A (Clean) 6.8 3.3 1.2 0.8 2.4 Available Available --

VDSL Range B (Impacted) 6.2 2.7 1.2 0.5 1.9 Available Available --

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) WBC FTTP Availability Date

FTTP on Demand 330 30 -- Available -- --

ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date Left in Jumper

WBC ADSL 2+ Up to 1 -- 1 to 3 Available -- Yes

WBC ADSL 2+ Annex M Up to 1 Up to 0.5 1 to 3 Available -- Yes

ADSL Max Up to 0.75 -- 0.75 to 2.5 Available -- --

Fixed Rate 1 -- -- Available -- --

Observed Speeds VDSL

Max Observed Downstream Speed (Mbps) 1.99

Max Upstream Observed Speed (Mbps) 0.8

Observed Date 2019-04-26

Other Offerings Availability Date

VDSL Multicast -- -- -- Available -- --

ADSL Multicast -- -- -- Available -- --

Premise environment Status

Bridge Tap N

VRI --

NTEFaceplate --

Last Test Date --

[licquorice]

You should be getting betterthan you are. Can you post the hub stats when connected to the test socket behind the removable faceplate of the master socket with a new filter.

[p_harris]

Hah ! Master socket with removable faceplate ! Its very last-century here 😞 When I complained there wasnt a master socket with integral filter I got no joy so I'm running with one filter and just the one phone and answer m/c off it and a cable across a hallway ceiling to the router and pc.
When you say 'hub stats'... I'm a long way from impressed with the last-century webpages of the 'smart' hubs - not found any useful stats yet (used to use a netgear router)

[licquorice]

The line stats are very useful.  Advanced settings > Technical Log > Information

[p_harris]

Hmm, with those noise margins and that attenuation its not auto-speed adjusting (ignore that its only been up 6 hours as its been this speed for 10 weeks) so it must be capped at the exchange... but no support tech has commented on that.

My line in sussex was 60.5/38dB attenuation and 2.9/5.8dB noise to deliver 3924/801kbps.

Product name:

BT Hub 6A

Serial number:

+084316+NQ85127922

Firmware version:

SG4B1000B540

Firmware updated:

14-Mar-2019

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 6 Hours 37 Minutes 0 Seconds

Data rate:

800 Kbps / 2.00 Mbps

Maximum data rate:

1081 / 2387

Noise margin:

12.5 dB / 6.5 dB

Line attenuation:

39.9 dB

Signal attenuation:

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

25 MB Uploaded / 87 MB Downloaded

[pippincp]

I think you could be losing a couple of Mb due to the extention you are using for the hub. Your max would only be 6Mb on a fine day with a following wind.

[imjolly]

UYou need to forget your previous connection as this connection is totally different. You are really a very long way from from the street cabinet and your connection speed is almost at attainable with noise margin about normal. Your connection is not capped.  You may be able to get another 2/3mb connection speed using the test socket as suggested by @

I would downgrade from superfast 2 as you will not get speed anywhere near that