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nicka92
Beginner
276 Views
Message 1 of 3

Broadband not activated on primary, or rescheduled date.

Hello there, was hoping someone could help. My broadband and phone line were supposed to be activated on Tuesday 13th September, which never occured. I called up the day after and was told the engineer couldn't make it to the exchaange and that "it will 100% be activated tomorrow [the 15th september]", once again, this did not occuer. I received a phone call from a foreign call centre so I could not fully compregend what was disclosed. However from what I gathered, I was told there was a fault that would not be fixed for another week or two, and then I would be contacted after that regarding arranging another date for actvation. 

I was hoping someone could help me regarding the status of my order and what exactly is happening?

Regards.

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2 REPLIES 2
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Broadband not activated on primary, or rescheduled date.

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nicka92
Beginner
266 Views
Message 3 of 3

Re: Broadband not activated on primary, or rescheduled date.

That was my first port of call, unfortunately they couldn't provide me with any information.

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