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MarkWraith
Beginner
402 Views
Message 1 of 9

Broadband not activated

Wonder if anyone knows what is going on with this. My phone line and broadband were supposed to be activated yesterday. My phone line eventually started working at 00:30 this morning but the broadband is still dead. With my home hub V2.0 b plugged in there is just no broadband light at all, not red, flashing, just nothing at all.

 

I have tried all six sockets in my flat (none of which are a master socket as far as I can tell but that is definitely all of them as I confirmed with the landlord that there are supposed to be six sockets).

 

When I rang BT they said there was no fault on the line that they could detect.

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8 REPLIES 8
Distinguished Sage
Distinguished Sage
400 Views
Message 2 of 9

Re: Broadband not activated

try online chat 


live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums



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Distinguished Sage
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Message 3 of 9

Re: Broadband not activated

HI all you can do is wait for the fault to be cleared  you could also try live chat as suggested 

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MarkWraith
Beginner
391 Views
Message 4 of 9

Re: Broadband not activated

Is there any way to contact bt staff directly on here? I really cannot afford to wait around as rely on Internet connection for job and am extremely **bleep** off already
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Distinguished Sage
Distinguished Sage
389 Views
Message 5 of 9

Re: Broadband not activated

did you try the online help as that is BT employees.

 

 only other way on the forum is contacting the mods but that can take 3+ days before mods get back to you. 

contact mods



can take up to 3+ working days for mods to contact you



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MarkWraith
Beginner
353 Views
Message 6 of 9

Re: Broadband not activated

Engineer coming out on Monday after tech support failed to help. Tbh I don't believe they have even turned the broadband on at all as the broadband light is off on the home hub in every socket and with three Adsl filters
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Distinguished Sage
346 Views
Message 7 of 9

Re: Broadband not activated

if no luck then contact the mods as suggested they will get things resolved
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MarkWraith
Beginner
337 Views
Message 8 of 9

Re: Broadband not activated

Already did when I made my OP but no response yet
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Distinguished Sage
325 Views
Message 9 of 9

Re: Broadband not activated

the mods do have a slight backlog at the moment so it may be a little longer than normal
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