I've just downgraded from BT Infinity 3 to Infinity 2 and noticed at 12am the homehub disconnected, which I presumed was because of the change, but it has not connected since despite a number full restarts of the modem (white box) and the homehub.
Does a downgrade usually take this long?
Cheers for any help/advise.
That's what I thought...I've upgraded before and that was pretty much instant. Looking at the logs on the homehub it status it's unable to authenticate with peer which sounds like my service has been disabled.
I have done, first to log that the homehub was not connecting and twice to chase up. Both times saying it's been assigned to an engineer but not clear why an engineer is required for a downgrade. Didn't need an engineer before when upgrading.