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lovestosurf
Contributor
400 Views
Message 1 of 6

Broadband not connecting/enabled

Hi,

 

I've just downgraded from BT Infinity 3 to Infinity 2 and noticed at 12am the homehub disconnected, which I presumed was because of the change, but it has not connected since despite a number full restarts of the modem (white box) and the homehub.

 

Does a downgrade usually take this long?

 

Cheers for any help/advise.

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5 REPLIES 5
pippincp
Sage
393 Views
Message 2 of 6

Re: Broadband not connecting/enabled

It shouldn't as it is just a change of cap on your connection.

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lovestosurf
Contributor
387 Views
Message 3 of 6

Re: Broadband not connecting/enabled

That's what I thought...I've upgraded before and that was pretty much instant.  Looking at the logs on the homehub it status it's unable to authenticate with peer which sounds like my service has been disabled.

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pippincp
Sage
384 Views
Message 4 of 6

Re: Broadband not connecting/enabled

Better call them up and enquire.

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lovestosurf
Contributor
378 Views
Message 5 of 6

Re: Broadband not connecting/enabled

I have done, first to log that the homehub was not connecting and twice to chase up.  Both times saying it's been assigned to an engineer but not clear why an engineer is required for a downgrade.  Didn't need an engineer before when upgrading.

 

Thanks.

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pippincp
Sage
367 Views
Message 6 of 6

Re: Broadband not connecting/enabled

Does seem strange.

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