Hi all first post,
I don’t know if another member of perhaps a moderator could give any information on how long Broadband will be down in the affected areas?
I ran the gauntlet of customer services on Wednesday.....to be told 24 hours....rang again on Thursday to be told 5-6 hours......rang again on Friday to be told 24 hours....Was still off this morning (Monday) and I am now posting from work.
You get the general idea.....I’ve had no broad band for a week......orange broadband light flashing orange.
I’m a PC enthusiast and build my own so I’m not exactly incapable of following the long list of....turn it off....plug it in the master socket....change the zblockers...and the other fun tasks the call centre workers delight in making you do.
They have told me it’s not me.....but I cannot get an answer to how long this is going to be off for. My telephone number is among the starts listed on the plusnet info page in another thread which is fair enough but I would still like a realistic time scale.
A couple of service provider have equipment in my local exchange as a nearby friend has Broadband working as normal.....If it’s going to be weeks I’m switching provider....and will want out of the contract BT have breached!....Im paying for the premium service which isn’t cheap for broadband!
Could a kind moderator please find out when service will be restored to the area around Washington exchange in Tyne and Wear....I’m not interested in being refunded a tenner or two it in no way makes up for the fact I have no internet!
Thanks in advance.
The major BB problems last week I believe have now been resolved, you may just need to re-boot the home hub in order for it to log back in the network.
Simple answer is when the fault is fixed it is affecting ALL isps not just bt the major outage has and is proving to be difficult to fix sorry to say its a matter of patience
"it is affecting ALL isps not just bt the major outage has and is proving to be difficult to fix sorry to say its a matter of patience"
Patience is what I have displayed up to this point.....My best mates house which is 20 yards away (or less) and his broadband is on...so it's not ALL Isp's is it?
It's Isp's who sublet hardware from BT where the exchange only has BT in there....have problems as they go through BT.
My exchange has a couple of other providers with their own hardware and their service is not effected by BT's problems!
In short what I'm hopeing for is that someone employed by BT or that has heard from someone employed by BT as to how long this is likely to be....are we talking hours/day/weeks?
Post your line stats ...
A BT speedtest, so we can see IP information.
And which exchange you are on ... to check the network. 😉
My bt broadband has been down since wednesday, done all the resets etc. According to their service report page the problem is still ongoing so nobody seems to know how long it will be. I got no response from an email to them and its impossible to get through on the phone. Its bad enough not having broadband but when they won't tell you anything it just makes it worse.
I've already had to pay out for a wireless dongle @ £30, not to mention another £15 top up as I've just used the supplied 1GB allowance. I think its time to change providers to someone who doesnt rely on BT.