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Message 1 of 6

Broadband offer - existing customer

I go into MT BT and select 'upgrade Broadband', the system then gives me several ' personalised offers', one of which is my current deal ( fibre 1)discounted by £5 per month under a new 24 month contract. I choose this and , the next page, has no such discount and has the following message

 Fibre options are not listed, you're not eligible for those packages.

Because you're already a BT broadband customer, the package you selected isn't available.

Any ideas?

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Message 2 of 6

Re: Broadband offer - existing customer

My offer is better than that. If I sign up for another 24 months I can have exactly what I have now for only £1 a month more. Tempted.

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Message 3 of 6

Re: Broadband offer - existing customer

@homerhotspur 

The offer is for new customers. Try phoning the options team who are dealing with renewals and see what you can negotiate 0800800030



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Message 4 of 6

Re: Broadband offer - existing customer

Thanks, but I think this was supposed to be aimed at me personally, as I went in through my own account, it  showed me what I was paying now, then came up with a number of ' personalised' offers. These are nowhere near as generous as those for new customers. I will be phoning them to discuss.

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Message 5 of 6

Re: Broadband offer - existing customer

Blimey , perhaps I should quickly accept my ' offer' then ( Not !)

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Message 6 of 6

Re: Broadband offer - existing customer

There are numerous posts like yours but the customers have been able to negotiate good deals after phoning the options team - but up to you



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