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muvi987
Beginner
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Message 1 of 2

Broadband online billing

I have two BT account numbers,one for landline and one for broadband. The broadband account is only set up for online billing but when I access My BT, I cannot see any broadband bills. In the space where the bill should be, all I can see is "Account not found in Avalon". There are no historical bills either. I have spoken to BT and was promised an investigation and a call back but nothing has been heard after a week. Can anyone help please?

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Broadband online billing

If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.

 

They can be contacted using this link BT Care Team

 

They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.

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