Help us improve our process for when you experience home Wi-Fi issuesx
We have put together a short survey to capture your feedback in terms of what BT can do when you experience home Wi-Fi issues. We would appreciate it if you could take a couple of minutes to complete a short survey. Read more from here, Fix my home Wi-Fi
I have two BT account numbers,one for landline and one for broadband. The broadband account is only set up for online billing but when I access My BT, I cannot see any broadband bills. In the space where the bill should be, all I can see is "Account not found in Avalon". There are no historical bills either. I have spoken to BT and was promised an investigation and a call back but nothing has been heard after a week. Can anyone help please?