Would a moderator please action this as it took 2 weeks the last time i had a fault to get things sorted .
My Hub restarted a few days ago and since then i keep losing connection. My hub stats are as follows
ADSL Line Status
2 days, 08:39:58
G.992.5 Annex A
|Noise margin (Down/Up):|
5.4 dB / 10.8 dB
|Line attenuation (Down/Up):|
46.5 dB / 26.1 dB
|Output power (Down/Up):|
0.0 dBm / 12.8 dBm
|FEC Events (Down/Up):|
930148704 / 480158469
|CRC Events (Down/Up):|
7148891 / 776593
|Loss of Framing (Local/Remote):|
0 / 0
|Loss of Signal (Local/Remote):|
0 / 0
|Loss of Power (Local/Remote):|
0 / 0
|Loss of Link (Remote):|
|HEC Errors (Down/Up):|
3634946 / 261957
|Error Seconds (Local/Remote):|
Hi Welcome to the forums
Here are some help pages done by CL Keith http://forumhelp.dyndns.info/speed/adslmenu.html
also post your full hub stats by entering 192.168.1.254 into your web browser address bar and navigate to adsl or use a-z, if netgear enter 192.168.0.1
Can you also post the full results from BT Speedtest speedtester.bt.com
Have you tried connecting to the test socket at the rear of the master socket
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
This is a customer to customer self help forum the only BT presence here are the forum moderators
My full hub stats are above if you look bt speedtest below
1. Best Effort Test: -provides background information.
|0 Mbps||7.15 Mbps Max Achievable Speed|
|Download speedachieved during the test was - 5.65 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 7.51 Mbps|
2. Upstream Test: -provides background information.
|0 Mbps||0.83 Mbps Max Achievable Speed|
Upload speed achieved during the test was - 0.65Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
This is a bit misleading as running tests elsewhere give results of anywhere between 1.5 mbps and 7.2 mbps indicating a fault which isn't constant.
Hub is connected directly to the test socket.
The reason i want a mod to check this out is because i have had a fault like this before and after 2 weeks i had an engineer call out and he found the fault was in the exchange.
This isn't the first time i have posted here due to a fault and have already run all appropiate tests including being connected directly to test socket and trying multiple filters, different cables and also running a quiet line test which came back fine.
Over 900 million fec events, over 7 million crc events, and nearly 4 million hec errors indicates a fault which needs to be sorted and i do not wish to wait 2 weeks again to get it fixed.
your fec's are nothing to bother about they are showing interleaving is working as i posted the other errors suggest noise on the line have you tried the quiet line test
are you connecting to your hub vie wireless or ethernet cable
also the speedtests you have run with a wide range of speeds are purely caused by general internet activity
not a fault
John i appreciate you wish to help but please read posts when trying to help as if you did you would see i have already stated i have tried the quiet line test in my last post and that it was fine.
I know my connection is stable and my IP Profile is good and the stated speed of 8.5mb is good even though i only actually get 7.2mb i am happy with that.
The problem is the errors which are causing random slow speeds and random disconnections from things i am doing such as playing online games.
All tests have been done which i can do which therefore indicates a fault on the line or at the exchange.