I am new here so hope this is in the right section.
I am trying to help my sister with their internet connection. With the router connected to the BT socket downstairs it works fine. But when I take the router upstairs and connect it to the socket in their study on the top floor the broadband doesn't connect.
The socked works as I have tried it with a phone and it makes and receives calls with no problems and I cannot hear any noise or anything dodgy on the line.
At the moment I am wondering if there is a problem with the boxes that are used. (they didn't install them it was done by the previous owner).
The downstairs box looks like this:
and the upstairs box looks like this:
Could this be the problem?
Thanks for any thoughts / comments.
when you fit a filtered faceplate like adsl v1 which you have then that is the only socket in which your broadband will work. no other filters are required in other sockets
thanks for the reply.
So is there no way of getting the broandband router working anywhere else in the house except for that socket?
Is the only way to complete this by replacing the box?
if you want broadband upstairs then you can replace the filtered faceplate with a standard nte5 faceplate and then it will work in all sockets and every socket will need a filter. check to see if the detachable filtered faceplate has terminals 1-6 and also A & B. if it has A & B then conencting the extension wiring to theres 2 terminals will make that socket like normal and broadband will work using a filter.
your conenction speed may suffer using the extension socket