We currently use O2 as our broadband supplier, but will probably be switching to BT Infinity soon.
For the past month we have had a broadband issue that has been bouncing between O2 and BT and is still not resolved. Put simply, our connection is VERY unreliable; often drops; and the speed varies from a few K up to 3Mb per second.
We have one phone socket in the house, the master socket.
We have tried 3 different modem/routers; 3 different sets of cables and 6 different microfilters.
The problem appears to be that because the issues come and go, O2 and BT cannot agree as to whether or not there is a fault on our line. I guess it depends on how it's behaving when they check; but because of this, O2 seem unable to escalate it to BT; and when they ask BT to run further tests they say everything is fine.
I don't know if this information will maybe help someone knowledgeable help us narrow down the issue; but one thing we have noticed is that if you listen in on the telephone when you switch the modem/router on you can actually hear the data transfer - beeps when it's connecting and some static while it is connected. The volume at which you can hear the internet traffic varies and does seem to be directly related to broadband reliability and performance - the louder and clearer you can hear the traffic, the slower and less reliable the connection is; and vice-versa.
Having changed all the internal hardware and cabling being used several times I can only assume that the problem is either (a) our telephone socket itself; or (b) somewhere in the BT network.
I'm reluctant to push this further by contacting BT directly myself as I'm concerned how much this could end up costing me if the problem turns out to be with our telephone socket; but after months of very unreliable broadband I'm ready to take any advice anyone is able to offer as to how best to resolve the problem.
Your in the right place for help.
Please post in a reply your line stats from the homehub/router & a speedtest from ... http://speedtester.bt.com/
After we get that details we can help you further.
Also if you read over my post in this link ... http://community.bt.com/t5/BB-Speed-Connection-Issues/Evening-speeds-dropping-to-unusable-levels/td-...
You may also find useful.
BT Community Helper
Thanks for the reply.
Unfortunately I'm unable to get the speedchecker to do anything but give me an Error every time I try it (tried different browsers, security settings, etc).
But here's a recent set of stats from our O2 router:
from your stats you are on adslmax up to 8mb. your noise margin is high at 16 as normal about 6 and this is probably due to all the changes you have been trying to improve your connection.
Probably just staying connected 24/7 with no resets will be enough for your connection to improve by reducing the noise margin and increasing your speed.
there is nothing the forum mods can do to help as you are not a BT broadband customer
OK, thanks for the reply. I'm going to try leaving it on for a few days and see if it settles down again.
ultimately its your ISP who is responsible for your broadband input as you pay them for it not BT.
You will be bounced from one to the other as neither wants to accept responsibility all they want is your money.
changing ISP may not resolve youe prob. if your BT copper wire is degraded.
May seem obvious but you do have adsl filters fitted and you have tried new ones if fitted as the dta you hear on the line fron your router may point to filters whichshould be fitted to each socket where a phone or other device like sky box is connected
Have you tried a quiet line test Have you tried a quite line test
dial 17070 option 2 and listen - should hear nothing
best done with old type analogue phone digital will do but may have slight hiss
do not use home hub phone