Broadband set up

[vobster1]

Couple of questions - I can't download the set up help - get this message  This site can’t be reached

pbttbc.bt.motive.com took too long to respond. Also trying to set up my BT Cloud and it is not showing on My Products.

[Keith_Beddoe]

@vobster1 

Ignore it, and just disable Smart Setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/%7E/switching-smart-setup-on-and-off-on-the-bt-...

[vobster1]

Hello - I did what you suggested and the Smart set up keeps on muscling in ,. Did the same when I tried to set up Cloud. It won't let me disable it

[imjolly]

if you have disabled smart setup following @Keith_Beddoe  link then you should not have anymore problems with smart setup - unless you do a hub factory reset which will again activate smart setup

[vobster1]

I followed Keiths link but all that happened was that the Smart Set Up came up again and there wasn't an option to disable. My broadband is working fine - I was just looking for the extras

[imjolly]

have you turned of smart setup  

Turn Off smart setup

[vobster1]

The option to disable does not come up- this is what I get every time 

Welcome to BT
Get online with Smart Setup

[imjolly]

if you enter 192.168.1.254 into you browser address bar that should take you to hub manager when you need to enter you admin password  once your are in hub manager then smart setup is on bottom row and by selecting you can turn off

best done with ethernet connection