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ahwood
Aspiring Contributor
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Message 1 of 9

Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular resets

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Hi can a moderator help please I have had numerous problems with BT broadband often due to line faults and very poor old aloy lines, after a very recent engineers visit the line was declared OK and the router was replaced by the engineer from origional Hub 4 to a new hub 5. Needless to say there are still problems!!!

The Wan log shows (128152.040000) PPP LCP Send Termination Request [User request] and teh consequent disconection on a regular basis 2-4 times per day sometimes more and the snr has gone up from a relativly stable 6db over the last 4-5 months to 12-13dbs. The hub loses the blue lights and I cannot access the internet at all until it stabilises again 

My connection to the hub is direct and in turn this is connected dirrectly to the main in port from BT through a MK4 plug. 

There is clearly something wrong 

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imjolly
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Message 2 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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post stats from hub. Troubleshooting then helpdesk 

enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html

have you tried using the test socket with a new filter to see if that helps stability 

try dialing 17070 option 2  should be silent and best with corded phone



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ahwood
Aspiring Contributor
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Message 3 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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Exchange CASTON ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date Left in Jumper WBC ADSL 2+ Up to 1 -- 1 to 3.5 Available -- -- ADSL Max Up to 1 -- 0.75 to 2.5 Available -- -- WBC Fixed Rate 0.5 -- -- Available -- -- Fixed Rate 0.5 -- -- Available -- -- Other Offerings Availability Date ADSL Multicast -- -- -- Available -- -- Premise environment Status Bridge Tap U VRI N NTEFaceplate N Last Test Date 06-09-2018 06:07:17, 13 Sep. (211969.170000) PPP IPCP Send Configuration Request 06:07:17, 13 Sep. (211969.160000) PPP IPCP Receive Configuration NAK 06:07:17, 13 Sep. (211969.150000) PPP IPCP Send Configuration ACK 06:07:17, 13 Sep. (211969.150000) PPP IPCP Receive Configuration Request 06:07:17, 13 Sep. (211969.140000) PPP IPCP Send Configuration Request 06:07:16, 13 Sep. (211967.870000) PPPoA is up -​ VPI: 0, VCI: 38 Down Rate=3776Kbps, Up Rate=448Kbps; SNR Margin Down=12.7dB, Up=24.0dB 06:07:16, 13 Sep. (211967.860000) CHAP authentication successful 06:07:16, 13 Sep. (211967.790000) CHAP Receive Challenge 06:07:15, 13 Sep. (211967.780000) Starting CHAP authentication with peer 06:07:15, 13 Sep. (211967.780000) PPP LCP Send Configuration ACK 06:07:15, 13 Sep. (211967.770000) PPP LCP Receive Configuration Request 06:07:15, 13 Sep. (211967.690000) PPP LCP Receive Configuration ACK 06:07:15, 13 Sep. (211967.670000) PPP LCP Send Configuration Request 06:07:12, 13 Sep. (211964.680000) PPP LCP Receive Configuration ACK 06:07:12, 13 Sep. (211964.660000) PPP LCP Send Configuration Request 06:07:12, 13 Sep. (211964.660000) PPP LCP Receive Configuration Reject 06:07:12, 13 Sep. (211964.480000) PPP LCP Send Configuration Request 06:07:07, 13 Sep. (211959.090000) ETHoA is up -​ VPI: 0, VCI: 35 Down Rate=3776Kbps, Up Rate=448Kbps; SNR Margin Down=12.6dB, Up=24.0dB 06:07:07, 13 Sep. (211959.090000) ATM over DSL is up 06:06:49, 13 Sep. (211941.560000) ATM over DSL is down after 607 minutes uptime 06:06:49, 13 Sep. (211941.560000) ETHoA is down after 607 minutes uptime 06:06:49, 13 Sep. (211941.560000) PPPoA is down after 607 minutes uptime [Waiting for Underlying Connection (WAN ATM over DSL -​ Down)] 06:06:46, 13 Sep. (211937.930000) PPP LCP Send Termination Request [User request] 1. Product name: BT Home Hub 2. Serial number: +06**********36 3. Firmware version: Software version 4.7.5.1.83.8.236.1.2 (Type A) Last updated Unknown 4. Board version: BT Hub 5A 5. DSL uptime: 0 days, 12:22:01 6. Data rate: 448 / 3776 7. Maximum data rate: 1220 / 3904 8. Noise margin: 24.0 / 17.5 9. Line attenuation: 27.0 / 43.5 10. Signal attenuation: 27.0 / 43.2 11. Data sent/received: 111.6 MB / 1.4 GB 12. Broadband username: bthomehub@btbroadband.com 13. BT Wi-fi: Yes 14. 2.4 GHz Wireless network/SSID: BTHub5-MN5R 15. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s)) 16. 2.4 GHz Wireless security: WPA2 17. 2.4 GHz Wireless channel: Automatic (Smart Wireless) 18. 5 GHz Wireless network/SSID: BTHub5-MN5R 19. 5 GHz Wireless connections: Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 20. 5 GHz Wireless security: WPA2 21. 5 GHz Wireless channel: Automatic (Smart Wireless) 22. Firewall: Disabled 23. MAC Address: 84:a4:23:20:ff:06 24. VPI/VCI: 0 / 38 25. Modulation: G.992.1 Annex A 26. Latency type: Interleaved 27. Software variant: AA 28. Boot loader: 1.0.0 As per request this is what is happening all the time regardless of which BT router I use I have tried all the other things MK4 plate is direct ie does not need a filter anyway and silent test is good. Last time I had problems a moderator reset the DSL and it has been OK for about 4-5 months It gets infuriating to see the openreach vans advertising high speed BB all over the place! Thanks
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ahwood
Aspiring Contributor
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Message 4 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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Sorry it looked OK when I pasted it into the box but it has lumped everything together on posting
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imjolly
Distinguished Sage
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Message 5 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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You are on adslmax and an upgrade to adsl2 should be available which should improve you down speed but increase up speed by about 100%

can you try the test socket with a filter even though I appreciate you have a filtered faceplate

test-socket-thumb.jpg

see if this improves speed and also stability



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ahwood
Aspiring Contributor
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Message 6 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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Thanks for looking I have tried the test socket and it made no difference at all, I tried my draytek router and that held better but obviously the SNR still didnt move which was some of teh problem last time and a mod reset it.

How do I request the move to adsl2 please as well ?

Thanks

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PaddyB
Moderator
Moderator
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Message 7 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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Hi @ahwood,

I'll be able to upgrade you to ADSL 2+ if its available. If you send me in your details, I'll be able to check this for you.

Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

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PaddyB
Moderator
Moderator
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Message 8 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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Hi @ahwood,

I've been keeping an eye on your connection and I can see that your upload speed has increased to 800 Kbps. Looking at the stability of the connection it does seem like the line has stabilised. The current session has been active for 21 hours with no drop outs reported during that time.

I do think it would be a good idea to monitor the connection for a few more days. I'll follow up with you again on Saturday to see how the connection is performing.

Thanks

PaddyB

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PaddyB
Moderator
Moderator
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Message 9 of 9

Re: Broadband showing (128152.040000) PPP LCP Send Termination Request [User request] and regular re

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Hi @ahwood,

Thank you for taking my call this morning. I've ran a few checks on your connection, the line has been nice and stable with no drop outs over the last 2 days.

The SNR has decreased back down to 8 DB and this has increased the sync speed to 4 Mbps. Please keep an eye on the connection over the next few days. If you have any problems with the stability of the connection, please get back to me.

Thanks

PaddyB

 

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