I'm very happy to have discovered this forum, having been pulling my hair out a bit.
I've got regular broadband on a cabinet that is miles from the exchange. In the past, we've had remarkably good service -- 4.5Mbps. A few weeks ago, it dropped to 1Mbps and it won't recover.
I had to go away for a few days and switched off all the computer stuff in the house, including the router / modem. When I got back, the speed had dropped to 1Mbps and it won't increase. Anything like Skype, Hangouts, streaming, screen sharing, etc. is now just not possible.
I've had a couple of chat sessions / calls with BT support, but their guidance (change ports on your router and your router is broken) haven't helped (I did follow both of their suggestions).
Having read some of the threads on this forum, and followed some of the links, I took various steps: configured modem to ADSL2+, and have determinedly avoided switching off the kit. I was hoping that this would allow the connection to negotiate upwards, but it's not helped and it seems to be stuck.
I also did the quiet line test. It does have a bit of a hum, but no static. It's not obtrustive, during a phone call, but is that likely to make a difference? If so, I should properly try it, as in remove face plate, try another phone, etc. etc.
Current stats from the http://www.speedtest.btwholesale.com/ site are:
Download speed 0.98
Upload speed 0.44
and the extended information is:
1. Best Effort Test: -provides background information.
0 Mbps 1 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.99 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-1 Mbps.
IP Profile for your line is - 1.01 Mbps
2. Upstream Test: -provides background information.
0 Mbps 0.83 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 0.44Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
I'm sure that turning the kit off -- and the power's been a bit up and down here recently -- has contributed to our problem. We've got a UPS now...
Any help or guidance you could offer would be very gratefully received. If modem stats or DSL checker info would help, I have those too.
Many thanks in anticipation,
Solved! Go to Solution.
So, does it take 10 days and then just jump up? It's been connected for nearly 7 days now and steadfastly refused to budge.
I wondered if it would go up gradually or sort of monitor things and then come up with its new speed in one hit after ten days.
Yes, it's been on 24/7... After reading the forums, I learned not to take any notice of the "reset your router" instruction on the BTW speed test.
Modem status as follows:
Time : Jun 22, 2017 16:27:30
Firmware Version : EU_1.25
Cable Status : Up
ADSL Status : Connected
Connection Up Time : 145 hours, 41 minutes, 25 seconds
Downstream Line Rate (Kbps) : 1151
Upstream Line Rate (Kbps) : 579
Connection Type : PPPoA VC-Mux
Subnet Mask : 255.255.255.255
Default Gateway : 172.16.15.174
Preferred DNS Server : 126.96.36.199
Alternate DNS Server : 188.8.131.52
and stats as follows:
Product: DSL-320B Firmware Version: EU_1.25 Hardware Version: D1
Line Coding: Trellis
Rate (Kbps): 1151 579
SNR Margin (dB): 17.3 5.1
Attenuation (dB): 61.0 35.0
Output Power (dBm): 0.0 12.9
Super Frames: 32294192 30497802
Super Frames Errors: 1381 -32
RS Words: 0 0
RS Correctable Errors: 0 0
RS Uncorrectable Errors: 0 0
HEC Errors: 791 0
OCD Errors: 1 0
LCD Errors: 0 0
Total Cells: 1407537660 361553
Data Cells: 45165682 1800
Bit Errors: 0 0
Total ES: 1017 0
Total SES: 1 0
Total UAS: 33 0
Hi John -- do you have any thoughts on this and what I could do next?
Many thanks, James
Hi @jamesbristol Sorry you are experiencing slow speeds.
We will be happy to help you with this if you send us your details. You can contact us by clicking on my user name and selecting contact the mods.