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Baz3097
Beginner
209 Views
Message 1 of 2

Broadband so slow please help

Hi
I'm new to the forum and hoping I get more luck on here than I do from phoning BT.
For the past month my broadband has been awful my hub drops out consistently and when it is working I may aswell be on dial up . Now I've phoned many times been sent many new hubs engineers etc and all I get told is there's nothing wrong 😭 I pay £40 a month for a service that is unusable! Can anyone please help with this ? I'm at my wits end simple tasks as opening a web page are dreadful.

Thanks
Baz
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1 REPLY 1
john46
Distinguished Sage
201 Views
Message 2 of 2

Re: Broadband so slow please help

Hi Welcome to the community forums

Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband
in the call are you connected to the test socket using a new filter


if using a hub 4 locate these lines located in the hub logs
Lines should look like this
19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream
19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream

if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 


Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.

This test must be done with a wired connection.

http://speedtest.btwholesale.com/

once you have posted the information asked for then the community members can help you more

Thank You
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