Hi I'm new to the forum and hoping I get more luck on here than I do from phoning BT. For the past month my broadband has been awful my hub drops out consistently and when it is working I may aswell be on dial up . Now I've phoned many times been sent many new hubs engineers etc and all I get told is there's nothing wrong 😭 I pay £40 a month for a service that is unusable! Can anyone please help with this ? I'm at my wits end simple tasks as opening a web page are dreadful.
Have you tried the quiet line test dial 17070 option 2 you should hear no noise if you can hear noise then it needs reporting to BT faults on 151 with no mention of broadband in the call are you connected to the test socket using a new filter
if using a hub 4 locate these lines located in the hub logs Lines should look like this 19:11:29, 07 Nov. (2290101.460000) DSL noise margin: 7.00 dB upstream, 6.10 dB downstream 19:11:29, 07 Nov. (2290101.390000) DSL line rate: 448 Kbps upstream, 288 Kbps downstream
if u The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log.
Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.