Broadband speed and connection issues - looking for help

[NKBoon]

Hi,

I hope someone can assist. Within the last 2 weeks my broadband has gone from hero to zero and despite contacting the on-line chat help I dont appear to be getting anywhere.

I have followed the instructions on the info needed.

The quiet line test was fine.

Many thanks for any help offered,

Nick

[Keith_Beddoe]

Which BT home hub do you have?

[NKBoon]

Hi Keith, a Home hub 3

[imjolly]

can you post your stats

From http://192.168.1.254

Settings >
Advanced Settings >
Broadband >
Connection >
Click "Show Details" Button at the bottom

You can also try the direct link

http://192.168.1.254/index.cgi?active_page=9116

[john46]

speed tests must be done with a wired connection not wireless

[NKBoon]

Here are the details.

I will also re-run the speed tests as I am now using an ethernet connection

[imjolly]

connection time is only 3+ hrs was that manual reset or router dropping connection?  your noise margin is high as normal about 6db have you been having problems with dropped connections

[imjolly]

are you using the test socket or somewhere else?  if not test socket can you move to test socket with new filter as with your attenuation I would expect a connection speed about 20mb not the 1+mb you have just now

[NKBoon]

updated reports

[NKBoon]

It was a power outage this time, but yes we have been experiencing dropped connections for the last week or so. They have been happening every 30 minutes or so