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Beginner
855 Views
Message 1 of 35

Broadband speed and connection issues - looking for help

Hi,

 

I hope someone can assist. Within the last 2 weeks my broadband has gone from hero to zero and despite contacting the on-line chat help I dont appear to be getting anywhere.

 

I have followed the instructions on the info needed.

 

The quiet line test was fine.

 

Many thanks for any help offered,

 

Nick

 

Speed.JPG

HH Stats.JPG

 

 

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34 REPLIES 34
Distinguished Sage
Distinguished Sage
849 Views
Message 2 of 35

Re: Broadband speed and connection issues - looking for help

Which BT home hub do you have?

 

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Beginner
843 Views
Message 3 of 35

Re: Broadband speed and connection issues - looking for help

Hi Keith, a Home hub 3

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Distinguished Sage
Distinguished Sage
835 Views
Message 4 of 35

Re: Broadband speed and connection issues - looking for help

can you post your stats

 

From http://192.168.1.254

Settings >
Advanced Settings >
Broadband >
Connection >
Click "Show Details" Button at the bottom

You can also try the direct link

http://192.168.1.254/index.cgi?active_page=9116



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Distinguished Sage
820 Views
Message 5 of 35

Re: Broadband speed and connection issues - looking for help

speed tests must be done with a wired connection not wireless
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Beginner
806 Views
Message 6 of 35

Re: Broadband speed and connection issues - looking for help

Here are the details.

 

I will also re-run the speed tests as I am now using an ethernet connection

 

details broadband.JPG

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Distinguished Sage
Distinguished Sage
803 Views
Message 7 of 35

Re: Broadband speed and connection issues - looking for help

connection time is only 3+ hrs was that manual reset or router dropping connection?  your noise margin is high as normal about 6db have you been having problems with dropped connections



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Distinguished Sage
Distinguished Sage
802 Views
Message 8 of 35

Re: Broadband speed and connection issues - looking for help

are you using the test socket or somewhere else?  if not test socket can you move to test socket with new filter as with your attenuation I would expect a connection speed about 20mb not the 1+mb you have just now



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Beginner
800 Views
Message 9 of 35

Re: Broadband speed and connection issues - looking for help

updated reports

 

speed test.JPG

hub details.JPG

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Beginner
799 Views
Message 10 of 35

Re: Broadband speed and connection issues - looking for help

It was a power outage this time, but yes we have been experiencing dropped connections for the last week or so. They have been happening every 30 minutes or so
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