can you post stats from your hh5 troubleshooting then helpdesk
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
|1. Product name:||BT Home Hub|
|2. Serial number:||REDACTED|
|3. Firmware version:||Software version 18.104.22.168.22.214.171.124.2 (Type A) Last updated 13/07/17|
|4. Board version:||BT Hub 5A|
|5. DSL uptime:||0 days, 00:00:49|
|6. Data rate:||1112 / 16581|
|7. Maximum data rate:||22738 / 17356|
|8. Noise margin:||6.5 / 10.4|
|9. Line attenuation:||5.3 / 12.7|
|10. Signal attenuation:||5.3 / 11.4|
|11. Data sent/received:||80.5 MB / 2.3 GB|
|12. Broadband username:||firstname.lastname@example.org|
|13. BT Wi-fi:||No|
|14. 2.4 GHz Wireless network/SSID:||REDACTED|
|15. 2.4 GHz Wireless connections:||Enabled (802.11 b/g/n (up to 144 Mb/s))|
|16. 2.4 GHz Wireless security:||WPA2|
|17. 2.4 GHz Wireless channel:||Automatic (Smart Wireless)|
|18. 5 GHz Wireless network/SSID:||REDACTED|
|19. 5 GHz Wireless connections:||Enabled (802.11 a/n/ac (up to 1300 Mb/s))|
|20. 5 GHz Wireless security:||WPA2|
|21. 5 GHz Wireless channel:||Automatic (Smart Wireless)|
|23. MAC Address:||34:8a:ae:da:87:9c|
|24. VPI/VCI:||0 / 38|
|25. Modulation:||G.992.5 Annex A|
|26. Latency type:||Fast|
|27. Software variant:||AA|
|28. Boot loader:||1.0.0|
Did a quiet line test and there is no crackling or static at all. Sounds fine.
The reason the uptime is so low is because of that line test. Otherwise, it was sitting on 6 days.
the quiet line test should not have caused your router to reset
have you tried connecting to test socket with a filter to see if that improves your connection speed by eliminating internal wiring can you check if you connect to test socket that there is no dial tone at any extension socket whether in use or not
can you enter your phone number and post results remember to delete number http://dslchecker.bt.com/adsl/adslchecker.welcome
From that link, the results are attached.
Otherwise, the DSL cable is connected through a dual-socket filter. I can try switching to a single filter.
do you mean a socket like this
Yes, although nothing is connected in the bottom input for me.
I have changed to a single filter by unscrewing the plate and connecting directly. However, this hasn't really changed the speeds.
you need to remove bottom section then remove the middle section (yellow arrow) and then you will be able to conenct to test socket with a filter ( black arrow) and see if that helps
can you post new stats after connecting
can you post the new stats from test socket please