If you want some help from forum members and possibly BT you need to post some info from your router and also about your broadband problem
if not that is ok
im not sure who you are or what role you have in BT, however i have complained to BT several times about the poor quality of my broadband service, the last time they asked me to monitor it and i reported back it was between 1 and 2MBPS which is appalling.
the person i spoke first said they would send me a replacement router, when this didnt happen and i called back i was told that they couldnt do this as i was out of contract with BT.
this suggests that if i was still in an 18 month contract they would try and assist me, but if they cannot improve it then i would have to pay to leave the provider as i would be in breach of contract.
hence nothing gets done and my service has not improved at all, in fact it seems worse since the cable was replaced following theft.
when i went back to look at the jobs online i found they had been cleared so i give up. i would change providers but as it is probably an issue with cables etc i don't see how that would improve things. but as you see on so many posts on here customer service doesn't seem to be a number 1 priority
also why bother with surveys if they do not respond to your feedback?
this is a customer help customer community forum as it says when you joined. everyone here is a customer just like you apart from forum mods who are BT employees your post does not go to BT and the forum mods may not read all the posts
if you obviously had problems with CS thenthe best way to make progress to getting a solution is to post the information I requested and if the forum members cannot help you improve your conenction the we can ask toe form mods to see if they can help But first you need to provide information
which hub do you have
can you enter your phone number and post results remember delete number but leave exchange and cab http://dslchecker.bt.com/adsl/adslchecker.welcome
is there any noise when you try quiet line test dial 17070 option 2 should be quiet apart from announcemenst and best with corded phone
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
17070 is clear
BT home hub 3.0
when i actually managed to do a test, as i kept getting a "bt.com is not responding error" it said i had 2.4mb\s and thinks this is good for the area.
however the connection goes up and down alot.
i have changed the filter and get the same with either one fitted.
i do not have an extension so only the one line coming in
you can get your stats here - just post
Advanced Settings >
Click "Show Details" Button at the bottom
are you using the test socket with a filter?
you can see from the checker results that adslestimates speed for your conenction is between 2.5/3.5mb so you must be a long way from your exchange
you do have fibre available to you and probably get max 55/10mb on infinty 1
Looks like i will have to upgrade, they have an offer for same price though they say on first page it includes evening and weekend calls then on next page costs another £3????
My apologies if i came across as annoyed, it is directed at bt not the forum.