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EllaM
Beginner
391 Views
Message 11 of 17

Re: Broadband speed drop in last few weeks

Yes wired, desktop pc wired staight to hub4, which is wired to main bt socket in the home.

No other computers or wireless things on the network at the moment.

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imjolly
Distinguished Sage
Distinguished Sage
385 Views
Message 12 of 17

Re: Broadband speed drop in last few weeks

the normal noise margin is about 6db down but in your case you are so close to the exchange that with speed restricted to 8mb (due to only having adslmax) then you have a high noise margin of 16db  this will help with your connection should your exchnage get upgraded to adsl2



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EllaM
Beginner
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Message 13 of 17

Re: Broadband speed drop in last few weeks

I dont really understand this to be honest.

Are you saying they have made some sort of change at the actual telephone exchange that has caused the change in speed? and I need to wait for them to do something else there to get the speed back?

Remember until a few weeks ago everthing was fine.

Is this something I can address with the engineers (my heart sinks at the thought of called BT helplines, EVER).

 

What should I do next? or am I going to have to live with a line which often feels like the old dial up speed until BT miraculously come back to our village....

 

(Game of Thrones is back tomorrow!!! constant buffering does not make for good watching!)

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imjolly
Distinguished Sage
Distinguished Sage
375 Views
Message 14 of 17

Re: Broadband speed drop in last few weeks


@EllaM wrote:

I dont really understand this to be honest.

Are you saying they have made some sort of change at the actual telephone exchange that has caused the change in speed?



no all I am saying you are so close to the exchange that your high noise margin is not a problem



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imjolly
Distinguished Sage
Distinguished Sage
374 Views
Message 15 of 17

Re: Broadband speed drop in last few weeks

are there any problems shown for your exchange  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/

 

is there anything here that could be causing interference 


interference causes

 

 

 



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EllaM
Beginner
371 Views
Message 16 of 17

Re: Broadband speed drop in last few weeks

No events registered at the exchange in recent times. Only thing I could find was the change to asdlmax which happened years ago.

Nothing reported for my number on bt sevice status.

 

I am sure there is no interference now. Since I moved the hub to the main bt socket, it is well away from any cables, speakers etc...

 

I am done for the day now... thank you for you help so far. I'll have to come back to this another day.

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john46
Distinguished Sage
367 Views
Message 17 of 17

Re: Broadband speed drop in last few weeks

no changes have been made imjolly was explaining when in the future you exchange is upgraded then the speed will improve due to spare noise margin

without the second part of the speed test we cannot see your profile which could either be low or stuck all you can do for now is keep persisting with the speed test
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