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Mark_W
Contributor
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Message 1 of 2

Broadband speed dropped from 4.5MB to 0.2MB after suspected line fault

There was recently a fault on my line, and now my broadband speed is awful!  

 

I say there was a fault on my line - we had no dial tone for about a week.   I logged it with BT and we then went away for a week's holiday - during which time BT claim they have tested up to my premises and there was no actual fault found - but spookily the phone works fine now.

 

Anyway, since the line has either been fixed or fixed itself, my broadband speed is awful.   I used to be able to get around 4.5MB downstream and 0.6MB or so upstream, however I'm now down to about 0.2MB downstream and 0.3MB up.

 

My router stats are:

 

Connection information
Line state:Connected
Connection time:0 day, 03:41:51
Downstream:283 Kbps
Upstream:444 Kbps

  ADSL settings
VPI/VCI:0/38
Type:PPPoA
Modulation:G.992.5 Annex A
Latency type:Interleaved
Noise margin (Down/Up):6.8 dB / 21.1 dB
Line attenuation (Down/Up):50.0 dB / 28.0 dB
Output power (Down/Up):0.0 dBm / 12.7 dBm
FEC Events (Down/Up):147957 / 0
CRC Events (Down/Up):8 / 5
Loss of Framing (Local/Remote):0 / 0
Loss of Signal (Local/Remote):0 / 0
Loss of Power (Local/Remote):0 / 0
Loss of Link (Remote):0
HEC Errors (Down/Up):4 / 3
Error Seconds (Local/Remote):0 / 5
 
 

 

 

 

 

 

 

 

 

 

 

 

 

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I've also run the BT Wholesale Speed Test which says:

 

Download speedachieved during the test was - 0.25 Mbps
 For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
 IP Profile for your line is - 0.25 Mbps

 

Upload speed achieved during the test was - 0.34Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 0.83 Mbps

 

It looks very much like I am in an IP Profile (and a very low one at that) but I have no idea why, or how to get out of it.   To be honest I don't really understand IP Profiles.   All I do know is that everything was working one day - then it all stopped - BT claim to have tested my line with no fault however when I came back from holiday the phone was all magically fixed - but now my broadband is awful.

 

My home is relatively new so doesn't have a traditional master socket - instead it has a grey box on the outside all with Openreach stamped into it.   Inside there is only a yellow jumper - there is no master test socket.

 

Please help - what should I do next??

 

Thanks,

 

Mark

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1 REPLY 1
Distinguished Sage
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Message 2 of 2

Re: Broadband speed dropped from 4.5MB to 0.2MB after suspected line fault

You need to maintain a stable connection for 5 days and your speed should increase automatically with no manual hub restarts
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