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imjolly
Distinguished Sage
Distinguished Sage
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Message 21 of 53

Re: Broadband speed dropped last week.

if you had a previously lower speed due to resets or router dropping connection then your profile will still be based on the lower speed even though your connection speed is now 7616kbps

 

profile drops almost immediately your connection speed drops but after connection speed recovers to previous level it can take 3/5 days stable connection before your profile catches up  so looking at the profile band shows the correct profile for your speed but until you can run btspeedtester diagnostic test there is no way to tell if profile still low or correct and there is a different problem



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Pdo1969
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Message 22 of 53

Re: Broadband speed dropped last week.

Ok, cheers. 

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Pdo1969
Contributor
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Message 23 of 53

Re: Broadband speed dropped last week.

I'm back to being confused again. 

 

Latest couple of speed tests whilst trying to coax my profile out if the tester are 4.49 and 6.57. So if I'm limited to lower speeds how am I getting occasional high ones?  Speedtest not accurate? Noise?  Other speed tests that show a graph are very erratic. 

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imjolly
Distinguished Sage
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Message 24 of 53

Re: Broadband speed dropped last week.

post results of btspeedtester



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Pdo1969
Contributor
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Message 25 of 53

Re: Broadband speed dropped last week.

This is the latest one run a few minutes ago.

 

1. Best Effort Test:

Download Speed : 7.97 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
 
 

 

Yet at about 4am I got 0.49. 😕

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imjolly
Distinguished Sage
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Message 26 of 53

Re: Broadband speed dropped last week.

that's even higher than your profile assuming you have the correct 7mb profile



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Pdo1969
Contributor
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Message 27 of 53

Re: Broadband speed dropped last week.

I know..

 

This one run just.

 

1. Best Effort Test:

Download Speed : 0.48 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

 

 

And another.

 

1. Best Effort Test:

Download Speed : 5.37 Mbps

 



Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 28 of 53

Re: Broadband speed dropped last week.

are running test with a wired conenction?



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Pdo1969
Contributor
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Message 29 of 53

Re: Broadband speed dropped last week.

Wired, nothing else plugged into hub, all wifi enabled stuff turned off and Task Manager Performance viewer on screen before I run the tests just to make sure nothing else is using the ethernet.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 30 of 53

Re: Broadband speed dropped last week.

are you currently using the test socket not master socket?



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