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Contributor
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Message 1 of 9

Broadband speed dropping AGAIN

Speed dropped again today.  Just what the heck is going on.  Now down to 1.23Mbps from 1.47Mbps this is after help from the Mods last week.  It is driving us round the bend.  Come on Openreach & co get things sorted.

 

draig

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8 REPLIES 8
Moderator
Moderator
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Message 2 of 9

Re: Broadband speed dropping AGAIN

Hi @draig,

 

Thanks for posting. I'm sorry the speed has dropped again. Can you run the speed test including the further diagnostics and post the results and we'll take a look at this for you.

 

Cheers

 

David

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Contributor
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Message 3 of 9

Re: Broadband speed dropping AGAIN

As requested both files attached, please note have not been able to obtain full diagnotics since phone line fault was sorted.

 

speedtest21710.jpg

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Contributor
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Message 4 of 9

Re: Broadband speed dropping AGAIN

speedtest21710.jpg 

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Contributor
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Message 5 of 9

Re: Broadband speed dropping AGAIN

fd2test171016.jpg

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Moderator
Moderator
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Message 6 of 9

Re: Broadband speed dropping AGAIN

Thanks for posting those @draig. Can you see what your SNR margin is currently?

 

Cheers

 

David

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Contributor
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Message 7 of 9

Re: Broadband speed dropping AGAIN

This is when the speed reset yesterday

logreport1710.jpg

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Contributor
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Message 8 of 9

Re: Broadband speed dropping AGAIN

Hub Report

ROTERREPORT1810.jpg

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Moderator
Moderator
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Message 9 of 9

Re: Broadband speed dropping AGAIN

Hi @draig,

 

Thanks for posting those results. The SNR looks ok at 18db up and 6db down so the only option is to wait until DLM kicks in and raises the profile again.

 

Cheers

 

David

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