Broadband speed dropping

[djphoto7896]

Bt sent an engineer out turns out the wiring to the pole outside was knackered .speed has increased a bit now

[Techwizz]

Great news!

[djphoto7896]

Well the Plot thickens it's now back down to 29mb download how do I get back on standard broadband which was more reliable than the ultrafast

[imjolly]

can you repost stats from hub please  are you using the master socket or preferably the test socket?

[djphoto7896]

Product name,HomeHub6
Serial number,+088047+1709002634
Fireware version,v0.09.06.05093-BT (Wed May 9 17:52:38 2018)
Board version,01
DSL uptime,0 days 5 Hours 48 Mins 8 Secs
Data rate,4Mbps/32Mbps
Maximum Data rate,4 Mbps/41 Mbps
Noise margin,59/98
Line attenuation,323/217
Signal attenuation,313/200
Broadband username,bthomehub@btbroadband.com
BT Wi-Fi,Activated
2.4 GHz wireless network name,BTHub6-S65P
2.4 GHz wireless channel,Automatic (Smart Wireless)
5 GHz wireless network name,BTHub6-S65P-5
5 GHz wireless channel,Automatic (Smart Wireless)
WirelessSecurity,WPA
Band steering,No
Wireless security,Mode 1
Firewall,Default
MAC address,E0:51:63:AE:1C:EB
Software variant,-
Boot loader, 0.1.6-BT (Fri Sep 9 10:05:09 2016)

[imjolly]

Connection time only 5hrs was that a manual reset?
Was stats from connection to master or test socket?

[djphoto7896]

manual reset to see if that helped.Thing is my line speed from the cabinet tothe hub is only 29mb 

[Techwizz]

It's 32 Mb, but there's obviously still a problem, so you need to get back onto CS and book another engineer appointment.

[imjolly]

constantly rebooting your router will actually make your connection worse not better - stable is best

[djphoto7896]

Sending meanotherengineer