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Aspiring Contributor
589 Views
Message 1 of 5

Broadband speed getting slower and slower by the day

Hi,

 

Ive had BT Infinity for a couple of months now, and it was absolutely fine, lightning quick, was connecting at roughly 70mb down and 16mb up, 2 months later im barely getting 40mb down and 12 up, and now starting to see packet loss as well. Im a livestreamer which is why I went with infinity in the first place, but streaming to the internet is becoming increasingly impossible.

 

Ive reset the router several times, disconnected every phone in the house etc, and nothing, still the same issue, and at times Ive seen my connection drop as low as 22mb in spikes.

 

Here is a tracert to live.twitch.tv which is their servers, but ive also had packet loss to twitter.com, news.sky.com and even google.co.uk at times.

 

Tracing route to live.twitch.tv [199.9.253.107]
over a maximum of 30 hops:

1 2 ms 7 ms 2 ms BThomehub.home [192.168.1.254]
2 16 ms 15 ms 14 ms 172.16.17.2
3 * 26 ms 20 ms 213.120.158.142
4 15 ms 18 ms 14 ms 213.120.158.141
5 17 ms 17 ms 23 ms 213.120.181.206
6 16 ms 27 ms 18 ms 217.41.169.247
7 17 ms 17 ms 16 ms 217.41.169.109
8 18 ms 16 ms 16 ms acc2-xe-11-2-0.sf.21cn-ipp.bt.net [109.159.251.1
99]
9 33 ms 39 ms 24 ms core1-te0-0-0-4.ilford.ukcore.bt.net [109.159.25
1.153]
10 28 ms 46 ms 27 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.211]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.

 

(This continues all the way to hop 30)

 

This is probably fine but any help is greatly apprecaited, thanks

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4 REPLIES 4
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Moderator
Moderator
533 Views
Message 2 of 5

Re: Broadband speed getting slower and slower by the day

Hi jr_uk,

 

I'm sorry to read about your BT Infinity speed issues. Are you connected via ethernet or wireless and if you connect via ethernet do you still experience slower speed issues?

 

Thanks


Neil

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Highlighted
Aspiring Contributor
528 Views
Message 3 of 5

Re: Broadband speed getting slower and slower by the day

Hi,

 

Im already connected by ethernet at the moment

 

Thanks

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Highlighted
Aspiring Contributor
499 Views
Message 4 of 5

Re: Broadband speed getting slower and slower by the day

Sounds somewhat similar to my problems. What exchange are you on?

I get the same btw:

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Highlighted
Aspiring Contributor
453 Views
Message 5 of 5

Re: Broadband speed getting slower and slower by the day

Hi,

 

Im on the belper exchange

 

Thanks

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