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Contributor
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Message 1 of 33

Broadband speed increase request

In currently recieving around 6mbps

 

Ive had my line tested my a BT engineer and he said i should be recieving at least 15mb - 20mb download speed on my line (this is when i was with a previous internet provider)

 

He said my line is a great quality line and i should be getting a much better speed than i am currently getting

 

Could a moderator please send me a request for my details and possibly get this sorted out as im paying way to much a month for 6mb.

 

My exchange is basically outside my front door 🙂

 

Ive called up customer support and they havnt been exactly helpful with my issue

 

Thanks

 

Shaun

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Distinguished Sage
Distinguished Sage
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Message 2 of 33

Re: Broadband speed increase request

welcome to the community forum where members help members

 

I have removed your duplicate post to avaoid confusion

 

in order for the forum members to help please can you post the   adsl stats  from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester  and post the results .

 

are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?

 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

Someone may then be able to offer help/assistance/suggestions to your problem



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Distinguished Sage
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Message 3 of 33

Re: Broadband speed increase request

Can you please post the information requested by imjolly this is a customer to customer self help forum the mods are a small team and are kept very busy they like posters to go through a basic procedure before you contact them
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Contributor
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Message 4 of 33

Re: Broadband speed increase request

Ok so there is only 1 socket in my home and ive connected it directly behind the faceplat as instructed from the BT customer service team testerday with the same results

 

here is the information requested yesterday

 

Line stateConnected
Connection time0 days, 00:01:25
Downstream7,616 Kbps
Upstream448 Kbps
 
ADSL Settings
VPI/VCI0/38
TypePPPoA
ModulationG.992.1 Annex A
Latency typeInterleaved
Noise margin (Down/Up)16.3 dB / 19.0 dB
Line attenuation (Down/Up)12.9 dB / 6.0 dB
Output power (Down/Up)15.9 dBm / 1.4 dBm
Loss of Framing (Local/Remote)0 / 0
Loss of Signal (Local/Remote)0 / 0
Loss of Power (Local/Remote)0 / 0
FEC Errors (Down/Up)0 / 0
CRC Errors (Down/Up)1 / 5
HEC Errors (Down/Up)0 / 0
Error Seconds (Local/Remote)

1 / 1

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Contributor
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Message 5 of 33

Re: Broadband speed increase request

Also, here is the BT speedtester resukts as requested

 

Download speedachieved during the test was - 5.53 Mbps
 For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
 Additional Information:
 Your DSL Connection Rate :7.62 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
 IP Profile for your line is - 6.5 Mbps

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Contributor
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Message 6 of 33

Re: Broadband speed increase request

If i could have a change of profile to a faster profile it would be fantastic

 

Thank you

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Distinguished Sage
Distinguished Sage
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Message 7 of 33

Re: Broadband speed increase request

 

you are on the correct profile for your connection speed  see here check profile

 

you could as the mods to change the latency from interleved t fast which should increase your speed to 8128 and that will give the max profile of 7150

 

fast may make you connection lest stable - but it looks good just now

 

contact mods



can take up to 3 working days for mods to contact you



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Message 8 of 33

Re: Broadband speed increase request

ok thank you for the fast response 🙂

 

im just baffled as why the bt engineer told me i should be getting much faster speeds.

 

but ill contact the mods and ask to gety it changed

 

thank you for your assistance 🙂

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Distinguished Sage
Distinguished Sage
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Message 9 of 33

Re: Broadband speed increase request

you are on adslmax and 8128 is as fast as you will get



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Message 10 of 33

Re: Broadband speed increase request

so am i wasting my time mate?

 

i thought you said i can get it changed from interleaved to fastpath?

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