In currently recieving around 6mbps
Ive had my line tested my a BT engineer and he said i should be recieving at least 15mb - 20mb download speed on my line (this is when i was with a previous internet provider)
He said my line is a great quality line and i should be getting a much better speed than i am currently getting
Could a moderator please send me a request for my details and possibly get this sorted out as im paying way to much a month for 6mb.
My exchange is basically outside my front door 🙂
Ive called up customer support and they havnt been exactly helpful with my issue
welcome to the community forum where members help members
I have removed your duplicate post to avaoid confusion
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) bt speedtester and post the results .
are you connected directly to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Ok so there is only 1 socket in my home and ive connected it directly behind the faceplat as instructed from the BT customer service team testerday with the same results
here is the information requested yesterday
Also, here is the BT speedtester resukts as requested
Download speedachieved during the test was - 5.53 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Your DSL Connection Rate :7.62 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 6.5 Mbps
you are on the correct profile for your connection speed see here check profile
you could as the mods to change the latency from interleved t fast which should increase your speed to 8128 and that will give the max profile of 7150
fast may make you connection lest stable - but it looks good just now
can take up to 3 working days for mods to contact you
ok thank you for the fast response 🙂
im just baffled as why the bt engineer told me i should be getting much faster speeds.
but ill contact the mods and ask to gety it changed
thank you for your assistance 🙂
you are on adslmax and 8128 is as fast as you will get
so am i wasting my time mate?
i thought you said i can get it changed from interleaved to fastpath?