ok appreciated folks, thanks for your help the matter was raised by my provider whove been in contact with Wholeesale and it is resulting from that that I came here for advice as per 1st post because Wholesale acknowledge there is the congestion/contention issue but are unwilling to do anything
ie Trying to find out what Im entitled to as a service, and at least give us as a common courtesy some idea as to when fibre will be rolled out to the rest of the neighbourhood
there is no more connection with wholseale from the forum and our ISP than there is from your own forum and your ISP. your ISP appears to be ducking the problem and passing off as nothing to do with them
It is your ISPs problem as you are their customer
so seeing as my line is exchange only could you explain the mechanics of what physdically needs doing to speed my line up thanks
@francis2 You can't do anything to speed up the broadband on your line. The problem is in the backhaul, which is the connections beyond the exchange (either between your exchange and it's connection point, or at some other pathway on the route from your exchange to the main servers).
When I mentioned PCP's and DSLAM's, that was in reference that you cannot receive a faster broadband service from BT Infinity (aka fibre broadband) because you are on an Exchange Only line so cannot receive fibre broadband services as your line does not connect to a street-side cabinet.
This issue is being resolved by Openreach and contractors by the placement of a new PCP outside the exchange, for which all Exchange Only lines would then be connected: a new FTTC DSLAM cabinet may then be included next to your new PCP cabinet as part of the superfast broadband rollout, allowing you to order BT Infinity or similar packages from other ISP's.
You really really need to be getting in contact with your ISP to get the ball rolling for upgrading the capacity. The backhaul is controlled by BT Wholesale, who will probably be upgrading the capacity at some point, but it can take time depending on the works needed. If your ISP is just refusing to push BT Wholesale to upgrade the capacity, maybe you should consider switching to another ISP who actually cares 😉
righto thats good to know, at least Ive got an idea how it works now, many thanks to you all for the good information
makes a change talking to people who know what the score is and call a spade a spade!!