Broadband speed is slow

[Nickeepowell]

Hi all, we've recently switched to BT from plusnet and the broadband speeds seem to be quite a bit slower than they were previously.

The speedchecker says I'm getting 3.3 Mbp/s download speed and I was wondering if there is any way to speed it up?

Here's the results from the availability checker

BT BROADBAND AVAILABILITY CHECKER

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  HighLowHighLow        

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

 

Left in Jumper

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

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Other Offerings

     

Availability Date

   

VDSL Range A (Clean)	80	73.5	20	20	--	Available	--	--
VDSL Range B (Impacted)	80	57.1	20	17.1	--	Available	--	--
FTTP on Demand	330	30	--	Available	--	--
WBC ADSL 2+	Up to 6	--	4 to 8	Available	--	--
WBC ADSL 2+ Annex M	Up to 6	Up to 1	4 to 8	Available	--	--
ADSL Max	Up to 5	--	3.5 to 7.5	Available	--	--
WBC Fixed Rate	2	--	--	Available	--	--
Fixed Rate	2	--	--	Available	--	--
VDSL Multicast	--	--	--	Available	--	--
ADSL Multicast	--	--	--	Available	--	--

[imjolly]

you need to post the stats from the hub - troubleshooting/helpdesk

also run btspeedtester diagnostic test and post results

[Nickeepowell]

Here's the speedtest 

Download Speed (Mbps) 3.56

Upload 0.86

Ping Latency 41.63

and the stats:

1. Product name:	BT Home Hub
2. Serial number:	+068340+NQ52138191
3. Firmware version:	Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 17/12/15
4. Board version:	BT Hub 4A
5. ADSL uptime:	6 days, 11:29:24
6. Bandwidth:	1083 / 4056
7. Data sent/received:	1.8 GB / 30.2 GB
8. Broadband username:	bthomehub@btbroadband.com
9. BT Wi-fi:	Yes
10. 2.4 GHz Wireless network/SSID:	BTHub4-HPX3
11. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:	WPA and WPA2
13. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:	BTHub4-HPX3
15. 5 GHz Wireless connections:	Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:	WPA2
17. 5 GHz Wireless channel:	Automatic (Smart Wireless)
18. Firewall:	Default
19. MAC Address:	54:64:d9:25:b0:da
20. VPI/VCI:	0 / 38
21. Modulation:	G.992.3 Annex A
22. Latency type:	Interleaved
23. Software variant:	-
24. Boot loader:	-

[imjolly]

can you go to hub manager then troubleshooting then helpdesk logs wan and you are looking for 2 line together showing your connection speed of 4056kbps and also your noise margin.  this will be about 6 days ago when your router last reset

[Nickeepowell]

Hi thanks for the help,

01:09:37, 14 Jun. ( 106.030000) DSL line rate: 1083 Kbps upstream, 4056 Kbps downstream


01:09:38, 14 Jun. ( 106.940000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream

[imjolly]

from the stats your noise margin is about normal 6db and with connection speed within the estimates speed shown by checker there does not seem much improvement left

are you using the test socket with a filter to see if that helps your conenction