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Nickeepowell
Beginner
470 Views
Message 1 of 6

Broadband speed is slow

Hi all, we've recently switched to BT from plusnet and the broadband speeds seem to be quite a bit slower than they were previously.

The speedchecker says I'm getting 3.3 Mbp/s download speed and I was wondering if there is any way to speed it up?

Here's the results from the availability checker

 

 

 
BT BROADBAND AVAILABILITY CHECKER

 

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTC Availability Date

WBC SOGEA Availability Date

Left in Jumper

  HighLowHighLow        

Featured Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

WBC FTTP Availability Date

 

Left in Jumper

ADSL Products

Downstream Line Rate(Mbps)

Upstream Line Rate(Mbps)

Downstream Range(Mbps)

Availability Date

 

Left in Jumper

Other Offerings

     

Availability Date

   
VDSL Range A (Clean)8073.52020--Available----
VDSL Range B (Impacted)8057.12017.1--Available----
FTTP on Demand33030--Available----
WBC ADSL 2+Up to 6--4 to 8Available----
WBC ADSL 2+ Annex MUp to 6Up to 14 to 8Available----
ADSL MaxUp to 5--3.5 to 7.5Available----
WBC Fixed Rate2----Available----
Fixed Rate2----Available----
VDSL Multicast------Available----
ADSL Multicast------Available----
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5 REPLIES 5
imjolly
Distinguished Sage
Distinguished Sage
468 Views
Message 2 of 6

Re: Broadband speed is slow

you need to post the stats from the hub - troubleshooting/helpdesk

 

also run btspeedtester diagnostic test and post results



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Nickeepowell
Beginner
456 Views
Message 3 of 6

Re: Broadband speed is slow

Here's the speedtest 

Download Speed (Mbps) 3.56

Upload 0.86

Ping Latency 41.63

 

and the stats:

1. Product name:BT Home Hub
2. Serial number:+068340+NQ52138191
3. Firmware version:Software version 4.7.5.1.83.8.130.1.26.1.1 (Type A) Last updated 17/12/15
4. Board version:BT Hub 4A
5. ADSL uptime:6 days, 11:29:24
6. Bandwidth:1083 / 4056
7. Data sent/received:1.8 GB / 30.2 GB
8. Broadband username:bthomehub@btbroadband.com
9. BT Wi-fi:Yes
10. 2.4 GHz Wireless network/SSID:BTHub4-HPX3
11. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security:WPA and WPA2
13. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID:BTHub4-HPX3
15. 5 GHz Wireless connections:Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security:WPA2
17. 5 GHz Wireless channel:Automatic (Smart Wireless)
18. Firewall:Default
19. MAC Address:54:64:d9:25:b0:da
20. VPI/VCI:0 / 38
21. Modulation:G.992.3 Annex A
22. Latency type:Interleaved
23. Software variant:-
24. Boot loader:-
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imjolly
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Message 4 of 6

Re: Broadband speed is slow

can you go to hub manager then troubleshooting then helpdesk logs wan and you are looking for 2 line together showing your connection speed of 4056kbps and also your noise margin.  this will be about 6 days ago when your router last reset



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Nickeepowell
Beginner
445 Views
Message 5 of 6

Re: Broadband speed is slow

Hi thanks for the help,

01:09:37, 14 Jun. ( 106.030000) DSL line rate: 1083 Kbps upstream, 4056 Kbps downstream


01:09:38, 14 Jun. ( 106.940000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
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imjolly
Distinguished Sage
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Message 6 of 6

Re: Broadband speed is slow

from the stats your noise margin is about normal 6db and with connection speed within the estimates speed shown by checker there does not seem much improvement left

 

are you using the test socket with a filter to see if that helps your conenction  test socket.jpg



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