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MATTHEWATLANT0S
Aspiring Expert
1,790 Views
Message 1 of 10

Broadband speed is to slow.

Hello,

 

I am having problem with my BT Broadband, I am find that the internet runs very slow and also have BT tv and some of the programmes from the internet channels sometimes get stuck and lockup and sometimes the recording I am watching back will just go off. 

 

I have done a speed test and I am getting download 22.8 mbps and upload 3.3. mbps

 

Any help with this problem would be great.

 

Thanks 

 

Matthew

Matthew
0 Ratings
9 REPLIES 9
pippincp
Distinguished Sage
1,776 Views
Message 2 of 10

Re: Broadband speed is to slow.

Can you post the connection stats from the HH. See HERE for how to.

 

Enter you phone number HERE and post the result. Remove your  phone number before posting.

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MATTHEWATLANT0S
Aspiring Expert
1,673 Views
Message 3 of 10

Re: Broadband speed is to slow.

Hi

 

I spoke to BT tech support about the problem and they are looking into the problem, if they can not fix the problem i will come back to you for help.

 

Thanks

 

Matthew

Matthew
0 Ratings
imjolly
Distinguished Sage
Distinguished Sage
1,663 Views
Message 4 of 10

Re: Broadband speed is to slow.

You would be better posting the information requested and getting some assistance from forum as well as support assuming they do get back to you 



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DavidM
Moderator
Moderator
1,607 Views
Message 5 of 10

Re: Broadband speed is to slow.

Hi @MATTHEWATLANT0S and thanks for posting.

 

I hope tech support are able to get this sorted for you but as @imjolly has mentioned it would be worth posting your details so we can check it for you.

 

Cheers

 

David

 

 

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MATTHEWATLANT0S
Aspiring Expert
1,576 Views
Message 6 of 10

Re: Broadband speed is to slow.

Hi David,

 

thanks for getting back to me, BT have done the check with the boardband they used the BT Wholesale speed test and have found that the download speed is only 3.9, so BT are look to see how to fix the problem.

 

I will let you know the outcome.

 

Thanks

 

Matthew

Matthew
0 Ratings
TimCurtis
Guru
1,539 Views
Message 7 of 10

Re: Broadband speed is to slow.

You need to post the router stats from either your HomeHub or the new Netgear you've installed before anyone here or on the Youview forum can help you much.

 

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MATTHEWATLANT0S
Aspiring Expert
1,488 Views
Message 8 of 10

Re: Broadband speed is to slow.

Hi David 

 

BT fixed the problem yesterday the download speed is now 25.97, but since BT fixed the download speed the upload speed has gone down to 4.2, is this right or should I speak to BT and ask them to make the upload speed higher.

 

Please can you let me know.

 

Thanks

 

Matthew

Matthew
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imjolly
Distinguished Sage
Distinguished Sage
1,472 Views
Message 9 of 10

Re: Broadband speed is to slow.

4.2mb is faster than your initial post



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pippincp
Distinguished Sage
1,463 Views
Message 10 of 10

Re: Broadband speed is to slow.

Until you post the information requested no-one can advise you.

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