Broadband speed is to slow.

[MATTHEWATLANT0S]

Hello,

I am having problem with my BT Broadband, I am find that the internet runs very slow and also have BT tv and some of the programmes from the internet channels sometimes get stuck and lockup and sometimes the recording I am watching back will just go off. 

I have done a speed test and I am getting download 22.8 mbps and upload 3.3. mbps

Any help with this problem would be great.

Thanks 

Matthew

[pippincp]

Can you post the connection stats from the HH. See HERE for how to.

Enter you phone number HERE and post the result. Remove your  phone number before posting.

[MATTHEWATLANT0S]

Hi

I spoke to BT tech support about the problem and they are looking into the problem, if they can not fix the problem i will come back to you for help.

Thanks

Matthew

[imjolly]

You would be better posting the information requested and getting some assistance from forum as well as support assuming they do get back to you 

[DavidM]

Hi @MATTHEWATLANT0S and thanks for posting.

I hope tech support are able to get this sorted for you but as @imjolly has mentioned it would be worth posting your details so we can check it for you.

Cheers

David

[MATTHEWATLANT0S]

Hi David,

thanks for getting back to me, BT have done the check with the boardband they used the BT Wholesale speed test and have found that the download speed is only 3.9, so BT are look to see how to fix the problem.

I will let you know the outcome.

Thanks

Matthew

[TimCurtis]

You need to post the router stats from either your HomeHub or the new Netgear you've installed before anyone here or on the Youview forum can help you much.

[MATTHEWATLANT0S]

Hi David 

BT fixed the problem yesterday the download speed is now 25.97, but since BT fixed the download speed the upload speed has gone down to 4.2, is this right or should I speak to BT and ask them to make the upload speed higher.

Please can you let me know.

Thanks

Matthew

[imjolly]

4.2mb is faster than your initial post

[pippincp]

Until you post the information requested no-one can advise you.