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Aspiring Contributor
Message 1 of 2

Broadband speed issues for the last 3 weeks


I have been with BT Broadband for 6 months and have been receiving a 3 meg connection which I’ve been told is the maximum I can expect with a Line attenuation of 53/30 and a usual noise level of between 7 and 13db.

Since the 18th April I have suffered a complete drop in speed for no apparent reason.  The BT home hub was unable to stay connected for more than a day and the speed I’m getting now is 576K but I am only experiencing speeds of about 270K, I guess due to the increased noise.

The home hub has now managed to stay connected for 6 days but still no change in speed, stats here:

Connection time              6 days, 07:40:40

Downstream      576 Kbps

Upstream            768 Kbps



ADSL Settings

VPI/VCI                0/38

Type      PPPoA

Modulation        G.992.5 Annex A

Latency type      Interleaved

Noise margin (Down/Up)             26.3 dB / 6.8 dB

Line attenuation (Down/Up)      53.8 dB / 30.7 dB

Output power (Down/Up)           5.2 dBm / 1.5 dBm

Loss of Framing (Local/Remote)                0 / 0

Loss of Signal (Local/Remote)     0 / 0

Loss of Power (Local/Remote)   0 / 0

FEC Errors (Down/Up)   0 / 2852978

CRC Errors (Down/Up)   43521 / 23491

HEC Errors (Down/Up)   47061 / 0

Error Seconds (Local/Remote)   3235 / 3606


Download speed achieved during the test was - 365 Kbps
For your connection, the acceptable range of speeds is 100-500 Kbps.
Additional Information:
Your DSL Connection Rate :576 Kbps(DOWN-STREAM), 752 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 6.35:20.92:72.97 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.

The results of this test will vary depending on the way your ISP has decided to use these traffic classes.

Upload speed achieved during the test was - 617 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 752 Kbps

I don’t have a test socket in the house, all the house sockets have the same plain covers on them.  I have also done the quiet line test on the phone but can’t hear anything.  I only reset the router at the beginning when the issue first started as the speed said 1,150 which was a third of what I normally expect.

I have two PC’s connected and an XBOX and all has been fine till now.



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Distinguished Sage
Distinguished Sage
Message 2 of 2

Re: Broadband speed issues for the last 3 weeks

if you are using IE9 the switch to compatibility mode

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