So no need to book an engineer visit yet?
Should I keep using the test socket?
If no improvement in 5 days should I return to the forum?
Thanks for your time.
Yes stay in test socket and most important do not reset the router. If router still drops connection then you need to get engineer visit as there is a line problem. I would check your extension socket when you are in test socket that there is no dial tone at any socket whether in use or not. If any have a dial tone then there is a problem with your internal wiring
Nearly a week since my last post and no improvement has been noted. Recent test download speed 0.58, upload speed 0.35,
Download speedachieved during the test was - 0.58 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Upstream Rate IP profile on your line is - 0.83 Mbps
I cannot understand why the diagnostic says for my connection the acceptable range of speeds is 0.1 to 0.5. The BT helpdesk assistant was adamant that my speed was 2.95.
What to do now? No fibre in the area, no Virgin media or Sky.
|18:57:03, 02 Apr.||DSL Link Up: Down Rate=575Kbps, Up Rate=440Kbps; SNR Margin Down=28.4dB, Up=14.8dB|
This is what I found.
Plus another two hours before:
|16:30:05, 02 Apr.||DSL Link Up: Down Rate=575Kbps, Up Rate=440Kbps; SNR Margin Down=30.2dB, Up=9.3dB|
your resets are killing your connections you are in a banded profile and until you can get a stable connection you are not going to see any improvement
if you are using the test socket and quiet line test is ok (quiet) then you need engineer visit to find the cause of your drops in connection
There is no noise doing the quiet line test with the telephone line plugged directly in the test socket. It is barely usable whilst plugged in the ADSL filter, the crackling is so bad.
I will call BT this evening and arrange an engineer visit then.
is the filter conencted to test socket and if so is there noise on quiet line test? - have you tried a different filter?
just last few checks before getting engineer to make sure problem not in your home or with your wiring
Hope I'm not treading on toes here, but how are you connecting your hub to the test socket? If you're using that crackling ADSL filter then it could very well be the ADSL filter causing the problem. Just curious, but what's the main telephone socket look like? Does it have two sockets on the front or just one?
you can only connect the rj11 to the test socket by using a filter and to be sure about the filter hence why I suggested using a new/another filter