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Newbie
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Message 1 of 10

Broadband speed one third normal speed after line repair in early October

Hi,

Hoping someone can help me. Earlier in October I had my line repaired and following this my broadband speed has droped from approx 3.8 Mbps to approx 1.3 Mbps. I have let the router run without rebooting for over two weeks, but speed has not returned to it's previous value. I have looked at previous similar posts (including one earlier today) and have run the various tests as below. Thanks .

 

Information log.png

 

BT Broadband  ADSL checker.png

BTW Performance Test.png

BTW Performance Test.png

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9 REPLIES 9
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Newbie
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Message 2 of 10

Re: Broadband speed one third normal speed after line repair in early October

Just wanted to add that despite leaving the router alone for over ten days, it seems to have rebooted itself at some point, as time on hub log shows as only four days. Many thanks.

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Newbie
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Message 3 of 10

Re: Broadband speed one third normal speed after line repair in early October

Just bumping my request up. Can any Mods help me with this ? 

 

Many thanks.

 

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Distinguished Sage
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Message 4 of 10

Re: Broadband speed one third normal speed after line repair in early October

for your line attenuation and noise margin suggests you are getting the best connection speed your line can support
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Newbie
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Message 5 of 10

Re: Broadband speed one third normal speed after line repair in early October

Hi John46, thanks for replying.

 

That's really strange as before October I was getting down speeds of 3.8 Mbps, but for the last month it's been 1.4 Mbps or slower. I used to be able to stream TV at 720p but now constant buffering.

 

I did the phone line check and that is quiet, so no problem there.

 

Could the recent line repair have caused any change ? I had crackling/noise on the line,and investigation revealed

a problem at the exchange, which was repaired. Since then speed has not recovered.

 

Line was repaired on 8th October.

 

Any further help gratefully received.

 

 

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Distinguished Sage
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Message 6 of 10

Re: Broadband speed one third normal speed after line repair in early October

The repair might have out you onto a different pair which while may not be as good quality as the previous, is still within the expected testing ranges for line quality.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Newbie
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Message 7 of 10

Re: Broadband speed one third normal speed after line repair in early October

Hi Webby, thanks for yor reply.

 

 Very disappointing if that's the case, as I am unable to upgrade to Infinity as not available in my area.

 

Is there anything further I can do to get BT to improve my speed ?

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Distinguished Sage
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Message 8 of 10

Re: Broadband speed one third normal speed after line repair in early October

Unfortunately not as you're connecting within the expected range of speeds for your line.
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Newbie
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Message 9 of 10

Re: Broadband speed one third normal speed after line repair in early October

Hi Webby, 

 

Well, I have to say I find this unacceptable.

 

Due to a fault at the BT exchange, and despite it being 'repaired' I have to put up with far slower speeds !

 

As a long time BT customer I expect better. 

 

 

 

Thanks for your replies, everyone.

 

 

 

 

 

 

 

 

 

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Distinguished Sage
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Message 10 of 10

Re: Broadband speed one third normal speed after line repair in early October

If as suggested you have been moved onto a different pair between your home and the exchange then it may not of the same quality as the old pair if that is the case there is nothing that can be done to improve your speed
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